Administrator Guide

When recovery is complete, click Finish.
NOTE:
Be sure to remove any USB or CD\DVD media that was used to boot the computer. Failure to do this may result in
booting back into the recovery environment.
8. After the computer reboots, you should have access to encrypted files. If problems persist, contact Dell ProSupport.
Challenge Recovery with Full Disk Encryption
Bypass the Preboot Authentication Environment
Users forget their passwords and call into the help desk regarding getting through the PBA environment. Use the Challenge/
Response mechanism that is built-into the device. This is per-user and is based on a rotating set of alphanumeric characters.
The user must enter their name in the Username field and then select Options > Challenge Response.
The following information appears after selecting Challenge Response.
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Full Disk Encryption and Dell Encryption Recovery