Administrator Guide

Full Disk Encryption Recovery

Recovery enables you to recover access to files on a drive encrypted with Full Disk Encryption.

NOTE: Decryption should not be interrupted. If decryption is interrupted, data loss may occur.

Recovery Requirements

For Full Disk Encryption recovery, you need the following:

● Access to the recovery environment ISO

● Bootable CD\DVD or USB media

Overview of the Recovery Process

NOTE: Recovery requires a 64-bit environment.

To recover a failed system:

1. Burn the recovery environment onto a CD/DVD or create a bootable USB. See Appendix A - Burning the Recovery

Environment.

2. Obtain the Recovery file.

3. Perform the recovery.

Perform Full Disk Encryption Recovery

Follow these steps to perform a Full Disk Encryption recovery.

Obtain the Recovery File - Full Disk Encryption Client

Obtain the recovery file.

Download the recovery file from the Remote Management Console. To download the <hostname>-sed-recovery.dat file that

was generated when you installed Dell Data Security:

a. Open the Remote Management Console and, from the left pane, select Management > Recover Data then select the PBA

tab.

b. On the Recover Data screen, in the Hostname field, enter the fully qualified domain name of the endpoint, then click Search.

c. In the SED field, select an option.

d. Click Create Recovery File.

The <hostname>-sed-recovery.dat file is downloaded.

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