Administrator Guide

NOTE:
Be sure to remove any USB or CD\DVD media that was used to boot the computer. Failure to do this may result in
booting back into the recovery environment.
7. After the computer reboots, you should have a fully functioning computer. If problems persist, contact Dell ProSupport.
Challenge Recovery with SED
Bypass the PreBoot Authentication Environment
NOTE: The Challenge Response recovery method is available only to domain user accounts.
Users forget their passwords and call into the help desk regarding getting through the PBA environment. Use the Challenge/
Response mechanism that is built-into the device. This is per-user and is based on a rotating set of alphanumeric characters.
The user must enter their name in the Username field and then select Options > Challenge Response.
The following information appears after selecting Challenge Response.
The Device Name field is used by the help desk technician within the Remote Management Console to find the correct device,
and then a username is selected. This is found within Management > Recover Data under the PBA tab.
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Self-Encrypting Drive (SED) Recovery