Administrator Guide

open or copy a file, an Access Denied error will appear. When connecting a Dell Encrypted drive to a system that does not

currently have Dell Encryption installed, attempting to open data will result in cipher text being displayed.

Recover Encrypted Drive Data

To recover encrypted drive data:

1. To obtain the DCID/Recovery ID from the computer, choose one option:

a. Run WSScan on any folder where Common encrypted data is stored.

The eight-character DCID/Recovery ID displays after "Common."

b. Open the Remote Management Console, and select the Details & Actions tab for the endpoint.

c. In the Shield Detail section of the Endpoint Detail screen, locate the DCID/Recovery ID.

Policy-Based or File/Folder Encryption Recovery