Users Guide

● exFAT format on flash drives is now supported for accessing external media encrypted by External Media Edition. exFAT
(Extended File Allocation Table) is a Microsoft file system optimized for flash drives.
● The Dell Device Server default port number is now 8443. However, port number 8081 will still allow activations.
Enterprise Edition for Mac Resolved Technical
Advisories v8.0
● Previously, when using FileVault encryption, the fields Device Encryption Updating, Sweep Completed, and Protected were
not properly updating in the Remote Management Console. This issue has been resolved. [26799]
Enterprise Edition for Mac Technical Advisories v8.0
● There are no Technical Advisories to report.
Enterprise Edition for Mac Technical Advisories v7.7
● Recovering a multi-volume system encrypted by FDE for Mac, requires that all encrypted volumes be recovered at the same
time. [26056]
● When running v7.7 and Mac OS X Lion 10.7.5, ejecting EMS-provisioned external media without safely ejecting it causes
kernel panic and possible loss of data. EMS-provisioned external media must be safely ejected to allow the EMS processes to
complete. [26026]
● Hard drives with 4k block size (standard block size is 512 bytes) are not supported on Mac OS X Snow Leopard or earlier,
due to a defect in the OS partition resize command. This defect has been fixed in Mac OS X Lion and later. [24726]
● Using Mac OS X Lion (32- or 64-bit/Standard or Admin User) and performing a copy operation of a large number of files
(about 2000 in our tests) via Finder using EMS Service causes Finder to crash. [23752]
● On Mac hardware released prior to 2011, decrypting a drive that was encrypted by FDE for Mac will clear the firmware
password, even if it was previously set by the user. [23673]
● Removable media inserted before authentication does not prompt for password. [22924]
● A Windows Blue Screen error may occur if you boot to a Windows Boot Camp partition while the client is decrypting a Mac
partition. To work around this issue, wait until the decryption process is complete before booting to Windows. [21132]
● After a decryption sweep completes, if a computer restart is not performed or if the restart prompt is ignored prior to
attempting to re-encrypt, the Encryption tab in the System Preferences Pane continues to display Preparing volume for
encryption (even after multiple restarts). To correct the problem, issue a decryption policy, allow the sweep to complete,
and restart the computer. After the computer restarts, re-initiate encryption. Note that the user is prompted to restart the
computer after the decryption sweep. If the user delays the restart multiple times, a mandatory restart is performed, as
specified in their policy settings. [21185]
● The Hostname field in the Compliance Reporter Device Detail report lists the encrypted Mac computer's Unique ID value
instead of its hostname. [21134]
● At times, the Policy view in Dell Data Protection Preferences may become unresponsive when the client is configured to
communicate with multiple Policy Proxies. To work around this issue, configure the client to communicate with only one
Policy Proxy, as specified in the installer plist file, and leave the client policy entry for Policy Proxy hosts blank, as specified
in the Dell Remote Management Console. [20624]
● The Dell Recovery Utility displays all visible volumes attached to the system when the All button is clicked. Volumes excluded
from management will incorrectly show up as two volumes, one nested in the other, rather than a single volume. [15802]
● On rare occasions, the Dell Recovery Utility may become unresponsive when applying the Accept New Configuration
recovery option. If this occurs, restart the Mac and re-attempt the recovery operation. [15947]
● On rare occasions, the Accept New Configuration recovery process may not complete after restart and the Mac may
become unresponsive. If the login screen is not displayed after several minutes, restart the Mac. The client will automatically
retry the recovery operation. [15947]
● Recovery operations can only be applied to one encrypted volume at a time. If a disk targeted for recovery contains multiple
encrypted volumes, repeat the Dell Recovery Utility steps for each volume. [15325]
● The client uninstaller displays an incorrect error dialog if the user presses the Cancel button when prompted for their
password. [15597]
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Encryption Enterprise for Mac Technical Advisories