Users Guide

DellMgmtAgent service failed to start due to the following error: The service did not respond to the start or control request
in a timely fashion." [CSF-116]
● Encryption statistics now properly display in the Security Tools Console. [CSF-121]
● The issue of “Security Tools - Setup” being incorrectly translated in Chinese to “Security Tools - Installation” has been
resolved. [CSF-128]
● When running Security Tools, “DDP Console – Admin Settings” is now properly displayed in the All Programs menu instead of
NewShortCut3. [CSF-129]
● The size of the Security Tools Console now stays constant, unless it is manually enlarged or reduced. [DCF-2]
● The issue of some special unicode characters, particularly German language umlaut characters, failing to be recognized
during entry of password recovery questions, is resolved. [DDPLP-202]
Resolved Technical Advisories v8.5
Encryption
● Previously, FFE was used for Common and User encrypted files, even though HCA encryption was specified. This issue is
resolved. [28029, DDPC-58]
● The user now has proper access to User and Common encrypted files after HCA decryption. [28810/DDPC-98]
● Previously, in some scenarios, a delay occurred when moving files between folders during Microsoft Word autosaves when
using Trend Micro AV and when DDP encryption was installed. This issue is resolved. [DDPC-127]
● Windows Explorer now updates its icon cache after a successful decrypt/uninstall when running Windows 8.1. The Windows
Explorer folders no longer display the DDP Encryption icon after successful decrypt/uninstall. [28332/DDPC-253]
● Legacy FVE can now optionally be used with an updated BIOS (without requiring an Enterprise HCA installation) on Dell
Latitude E5430, E5530, E6230, E6430, and E6530 computers. [DDPC-304]
● When using Dropbox, if a user is accessing files from a new computer or if a user account name changes, files synchronized
with Dropbox no longer appear corrupt and the user no longer receives Access Denied messages when attempting to access
the files. [DDPC-391]
Advanced Authentication
● On Dell Venue tablets, after the Enrollment Wizard is launched, the on-screen keyboard can now be opened by tapping the
keyboard icon in the Wizard or the keyboard system tray icon. [MMW-524]
● When using HCA, single sign-on is now available when using multi-certificate Common Access Cards (CACs). [MMW-559]
Technical Advisories v8.5
Encryption
● Amended 06/2015 - If the computer restarts during encryption with legacy HCA on Dell Latitude E5420 or E6420 or
Precision M4600 or M6600, the computer becomes unresponsive. [DDPMTR-341]
● Amended 06/2015 - On Dell Latitude E7250 and E7450, SDE rather than HCA encryption is provisioned. [DDPMTR-822]
● Amended 06/2015 - When running WSDeactivate, following the prompted reboot, the user is prompted to finish setup rather
than to enter the recovery key for activation as expected. [DDPMTR-1213]
New Features and Functionality v8.4.1
● Multi-certificate Common Access Cards are now supported.
Technical Advisories
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