Users Guide

[CSF-349]
● When running Windows 10 on Dell Latitude E7250 or E7450, when the computer resumes from sleep, hibernation, warm
boot, or cold boot, the user may be unable to authenticate with an enrolled contactless smart card. To work around this
issue, change the policy to require only password authentication. The user should log on and re-enroll the contactless smart
card. After re-enrollment, the user will be able to log on with the contactless smart card. [CSF-362]
● Added 08/2015 - If Microsoft TPM Base Services is improperly installed, the following functionality is affected: HCA
provisioning, fingerprint enrollment in the DDP Console/Security Console, and BitLocker Manager operation. For more
information and to work around this issue, refer to this KB article: http://www.dell.com/support/article/us/en/19/
SLN296706. [CSF-454]
Preboot Authentication
● Upgrade from v8.1 or v8.2 to v8.6 on a computer with a SED installed and PBA activated fails. [CSF-449, CSF-461]
● Upgrade on a computer with a LiteOn M3 series SSD installed and PBA activated fails due to the small disk size. To work
around this issue, before upgrading, deprovision the PBA. After upgrade, the PBA can be reactivated. [CSF-528]
● With PBA activated on Dell Latitude E7450, navigation of the Advanced Boot Options menu is not possible because the
native keyboard is not available. To work around this issue, deactivate the PBA, access the Advanced Boot Options menu,
and keyboard navigation is available. [DDPLP-286]
● On Dell Latitude E7250, E7350, E7450, and Venue Pro 11 (Model 7139), recovery fails with Dell Opal SED Recovery Utility
one-time unlock of the drive. To work around this issue, use the recovery key to unlock a drive on one of these models.
[DDPUP-763]
Resolved Technical Advisories v8.5.1
All Products
● Enhancements have been made to the installer to ensure that the correct PBAAuthURI is maintained, even if the installation
reboot occurs before the authentication agent is upgraded. [CSF-123, CSF-125]
● The issue of failing attempts to open a Microsoft Excel workbook, with either a message that a problem occurred sending
the command to the program or a message that the file path or file name could not be found, is now resolved. [CSF-157]
● The issue of upgrading or uninstalling Dell Data Protection | Encryption with the tray application or console application
running causing upgrade and uninstallation failures has been resolved. The tray application and console now close gracefully
so that the upgrade or uninstallation can complete as specified. [DDPC-449]
● The issue of some special unicode characters, particularly German language umlaut characters, failing to be recognized
during entry of password recovery questions, is resolved. [DDPLP-202]
Encryption
● HCA activation time-outs when using Security Tools' One-time Password have been resolved. [CSF-12]
● When reactivating the PBA, a message to shut down the computer now properly displays. [CSF-20]
● TPM ownership is now properly taken after being cleared in BIOS when using DDP. [CSF-21]
Advanced Authentication
● When using Security Tools, the enrollment credentials wizard summary page now shows the chosen login option in the
summary. [CSF-93]
● When using Security Tools’ One-time Password feature, for devices that are already enrolled, enrollments are now properly
deleted when the policy “Mobile Device Require Password” is changed from Off to On. [CSF-94]
● When using Security Tools’ One-time Password feature, null reference pointers have been resolved. [CSF-98]
● The issue of using Security Tools, Windows 8.1, and the GPO "Do Not Display Last Username", causing single sign-on to fail
has been resolved. [CSF-100]
● Improvements have been made to make user login and start-up more reliable. [CSF-114, CSF-116]
● Issues related to the "DellMgmtAgent" service failing to start or starting slowly have been resolved. These issues presented
in the Windows System Event Viewer under the Service Control Manager with a message similar to the following: "The
48
Technical Advisories