Users Guide

● When the EMS Access Code Failure Action policy is set to Apply Cooldown, the cooldown is not applied. To work
around this issue, after the allowed number of password attempts, the user must manually authenticate to the device.
For more information, see "EMS Authentication Failure" in AdminHelp, accessible from the Remote Management Console.
[DDPMTR-1859]
● If EMS Service (without the full version of the Shield) is installed, uninstall it prior to installing Enterprise Edition. Otherwise,
installation will fail. [DDPMTR-1871]
Advanced Authentication
● A warning is truncated on the Encryption screen in the Setup Wizard. The warning advises the user not to unplug or shut
down the computer during SED activation. [CSF-579]
● After upgrade from v8.2 or later, authentication with fingerprints fails. To work around this issue, re-enroll fingerprints after
upgrade. [CSF-746]
● After uninstallation, the DDP Console icon remains on the desktop. To work around this issue, delete the icon after
uninstallation. [DDPMTR-1815]
Preboot Authentication
● If activation fails with an error message that the SED must be recovered, perform a recovery using the instructions in the
Recovery Guide, then reinstall Advanced Authentication and re-activate. [DDPLP-305]
New Features and Functionality v8.6.1
● Dell Data Protection | Encryption Personal Edition, External Media Edition, Advanced Authentication clients now support
Windows 10.
Resolved Technical Advisories v8.6.1
Encryption
● During an upgrade, the following error no longer displays: "error Opendatabase,Databasepath,Openmode/error 80004005,
(MSI API error)." This error occurred intermittently and the upgrade successfully completed after the user acknowledged the
error. [DDPC-882]
● An issue that previously occurred on some Dell Latitude E5540 computers with USB external drives connected that resulted
in a blue screen has been resolved. [DDPMTR-955, DDPSUS-259]
● An issue that resulted in occasional SDE key load and unlock failures is now resolved. [DDPMTR-1278]
● During upgrade, when Encryption Removal Agent is installed in order to proceed with uninstall, after the user selects the
backup key location and enters the password, the following error no longer displays: "Error trying to verify the key bundle is
for this machine. Continue without verifying the key bundle?" The installation now proceeds as expected. [DDPMTR-1366]
● Upgrades from pre-v8.5 no longer fail due to encryption notifications being sent during the upgrade. [DDPMTR-1404]
● On computers with more than one version of Apache log4net installed and registered with the Global Assembly Cache,
uninstallation now proceeds as expected. [DDPMTR-1519, DDPMTR-1536]
● The issue with continued rebooting on a computer with the number of users nearing 300 has been resolved. [DDPSUS-37]
● The issue that caused upgrade to fail with the logged error, "CInstallInf::ProcessInf - Error calling
SetupInstallServicesFromInfSection," is now resolved. [DDPSUS-283]
● Encryption of the \Regback folder after a scheduled backup no longer requires a reboot for encryption to begin.
[DDPSUS-302, DDPSUS-342]
Advanced Authentication
● The user can now use the external keyboard, in addition to the virtual keyboard, to submit answers to Recovery Questions.
[CSF-332]
● When using HCA, an issue with single sign-on with domain smart cards is now resolved. [CSF-94]
Technical Advisories
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