Users Guide

● Occasionally after the computer hibernates or restarts, enrolled fingerprints must be re-enrolled. [DDPC-2812]
Technical Advisories v8.10
Encryption
● Standard practice is that the master installer version is the same version number as the Encryption client installer. However,
in this release, the master installer is v8.10 and the Encryption installer is v8.9.3. Versions will be aligned in the future, to
avoid confusion. In the event that you need support, ProSupport will need your Encryption client version number.
● Setup and activation are not completed for a roaming profile user. [DDPC-2604]
● To upgrade with HCA-encrypted data, issue a policy of Hardware Crypto Accelerator (HCA) = Off. After data is
unencrypted, issue a policy of Policy-Based Encryption = On. Then run the v8.10/v8.9.3 installation. [DDPC-2608]
● Added 09/2016 - In the rare case that a user with smart card authentication becomes deactivated, smart card
authentication succeeds for the first logon after restart for each user but fails on subsequent smart card logon attempts
until at least one user restarts the computer. [DDPC-2721]
● After a computer crash or forced shutdown, encrypted files occasionally become unavailable. To work around this issue, run
WSDeactivate then reactivate the Encryption client. [DDPC-3228]
Preboot Authentication
● Added 09/2016 - When PBA is activated on a Windows 7 computer without Microsoft Security Advisory 3033929
installed, the computer becomes unstable when resuming from sleep (S3). To work around this issue, install Microsoft
Security Advisory 3033929 before installing Personal Edition. If Personal Edition is already installed, deactivate PBA and
uninstall. After installing the Microsoft Security Advisory, reinstall Personal Edition. For more information, see https://
technet.microsoft.com/en-us/library/security/3033929. [DDPC-4237]
Resolved Technical Advisories v8.9.1
Encryption
● A Dell Data Protection-encrypted Windows 10 computer can now be upgraded to the Windows 10 Fall Update, after a
few prerequisites are met. The prerequisites must be met, due to a change Microsoft has made to the Windows update
process beginning with Windows 10. For more information, see Upgrade to the Windows 10 Anniversary Update. [DDPC-928,
DDPC-1146, DDPC-1443]
● Corrected a misspelling of szRegValueLoginTimeout in the registry override variable and log message. [DDPC-966]
● The computer now boots as expected after Intel Rapid Storage Technology drivers are installed. [DDPC-1246]
● The HideOverlayIcons registry setting that is used to hide the encryption icons for all managed users on a computer after
the original installation now works as expected. The HideOverlayIconsOverlay registry setting now effectively hides Dell Data
Protection Encryption overlay icons when File Explorer is refreshed or reopened. [DDPC-1267, DDPC-1327]
● External Media Shield Explorer now launches properly after more than one incorrect password entry when accessing media
that has been provisioned on a Mac. [DDPC-1273]
● A few WSProbe options have been deprecated to improve security. The WSProbe utility no longer supports the following
options: -u (enable or disable Application Data Encryption), -x (exclude application from Application Data Encryption), and -i
(revert an excluded application back to included in Application Data Encryption). [DDPC-1279]
● All characters of the 32-character Endpoint Code now fully display in the External Media Shield manual authentication dialog.
[DDPC-1295]
● Excess logging of file-create operations no longer occurs. [DDPC-1339]
● An issue that caused excessive memory consumption has been resolved.[DDPC-1468]
● On a Windows computer, External Media Shield now successfully opens files and folders named with accented characters
that are stored on external media and provisioned using a Mac computer. [DDPC-1517]
● When encryption models are changed (SDE to HCA) after an encryption sweep has completed, the computer no longer
experiences a temporary blue screen. Previously, this occurred while key types were swapped, and allowing the computer to
reboot typically restored functionality. [DDPC-1536]
● External Media Shield no longer displays Access Denied errors when the Windows Media Encryption and Windows Port
Control policies are set to Off and Disabled. [DDPC-1572]
40
Technical Advisories