Users Guide

Technical Advisories v8.10.1
Encryption
● When migrating from one edition of Windows to a different edition during a Windows 10 upgrade, the Encryption client is
not migrated. The same issue occurs if either the option to keep only personal files or to keep nothing is selected during a
Windows 10 upgrade. To resolve this issue, reinstall the Encryption client after upgrade. [DDPC-4191]
● Direct upgrade from v8.5.1 and earlier on 32-bit operating systems is not supported. To work around this issue, uninstall the
previous version then install the latest version. [DDPC-4268]
New Features and Functionality v8.10
● The Windows USB selective suspend feature is now supported.
● Beginning with v8.9.3, Dell Data Protection | Hardware Crypto Accelerator is not supported. Installation and upgrade do not
proceed if Hardware Crypto Accelerator is detected and the computer is disk encrypted with it. In cases where Hardware
Crypto Accelerator is installed but the computer is not disk not encrypted with it, upgrade will proceed. However, Hardware
Crypto Accelerator will be ignored. The last Personal Edition client version to support Hardware Crypto Accelerator
functionality is v8.9.1. Support for v8.9.1 will continue through April 8, 2020.
Resolved Technical Advisories v8.10
Encryption
● Installer logging of launch conditions is improved. [DDPC-918]
● An issue that resulted in a computer occasionally becoming unresponsive after reboot is now resolved. [DDPC-1255]
● The Encryption Removal Agent no longer crashes during decryption of HCA- or SDE-encrypted files if the key bundle is
missing or inaccessible to the Agent. Instead, a message displays that files could not be decrypted. [DDPC-1359]
● An issue that caused the Shield Service to crash is now resolved. [DDPC-2189]
● An issue that led to unresponsiveness after restarting a Windows 10 computer running Advanced Threat Protection is now
resolved. [DDPC-2336]
● An issue that caused a restart and lock at the Windows startup screen on Windows 7 computers running Bitdefender
Antivirus is resolved. [DDPC-2561, DDPSUS-842]
● Default SDE Encryption Rules have been refreshed. [DDPC-2689]
● SDE encryption now proceeds on computers with HCA or a SED, and a log entry stating SDE policies are blocked due to
FVE or a SED disk no longer displays. SDE Encryption is now enabled by default in new installations and upgrades, based
on the registry entry HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMgShield\AlwaysApplySDE set
to "1." [DDPC-3273]
● Encryption handling of files that are always in use is improved. [DDPC-3331, DDPC-3333, DDPC-3334]
●
Additional data is now provided to Dell Data Protection Server for endpoint status reporting. [DDPC-3332, DDPC-3335]
● Users with common access card authentication can now successfully activate Personal Edition. [DDPSUS-807]
● Windows logon with a smart card now proceeds as expected. [DDPSUS-855]
● Encryption sweep performance is improved on Windows 10 computers running Sophos. [DDPSUS-866]
● An issue that led to an error when EnCase attempted to access encrypted files is resolved. [DDPSUS-923]
● An issue that resulted in occasional computer unresponsiveness after installation but before activation is resolved.
[DDPSUS-1037]
● An issue that led to multiple restarts is now resolved. [DDPSUS-1087]
Advanced Authentication
● On Dell Latitude 3450 and 3550 computers running Windows 10, fingerprint authentication now proceeds as expected.
[DDPC-1598/CSF-772]
● After restoring credentials in Password Manager, a second authentication prompt no longer displays. [DDPC-1617]
● Password Manager logon now functions as expected with Dell Remote Management Console logon. [DDPC-2356]
Technical Advisories
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