Users Guide

● Users can now access ProSupport contact information from the About screen in DDP Console and through the About option
from the system tray icon.
Resolved Technical Advisories v8.13
Encryption
● An issue is resolved that occasionally resulted in access denial errors for SDE-encrypted files stored in the \users folder.
[DDPC-3170]
● An activation issue with Kaspersky Small Office Security installed is resolved after upgrade to the latest version of
Kaspersky. [DDPC-3388]
● All text now displays as expected in Japanese Encryption Removal Agent dialogs. Previously, some text did not display in one
dialog. [DDPC-4159]
Resolved Customer Issues
● Setting the registry entry, EnableNGMetadata, resolves an issue that resulted in Microsoft update failure on computers with
Common key-encrypted data and performance issues related to encrypting, decrypting, or unzipping large numbers of files
within a folder.
Set the EnableNGMetadata registry entry in the following location:
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\CmgShieldFFE]
"EnableNGMetadata" = dword:1
0=Disabled (default)
1=Enabled
[DDPC-694, DDPC-794, DDPSUS-863]
● Decryption performance is improved when SDE Encryption is enabled. [DDPC-3577, DDPSUS-975]
● The Local Management Console now indicates that an SD card is present in the Ports view as well as in the Device view with
External Media Edition and the Port Control policy, Port:SD, set to Bypassed. [DDPC-5037]
● An issue is resolved that occasionally caused the Encryption client to become unresponsive with warnings in the log files.
[DDPC-5311]
Advanced Authentication
● When a user is removed from a computer just before the computer is shut down, the removal process is now completed as
expected. [DDPC-4260]
Resolved Customer Issues
● An issue is resolved that resulted in a delay in displaying the User Account Control prompt. [DDPC-5017]
Technical Advisories v8.13
Encryption
● After policy update that requires reboot, the reboot prompt occasionally displays off-screen on the Dell Latitude 7280.
[DDPC-5376]
● Encryption overlay icons display on unmanaged users' files when overlay icons are enabled for managed users on the same
computer. [DDPC-5415]
● High resolution prevents use of the recovery option on the Precision Mobile Workstation 7520 and 7720, due to the sizing of
the recovery user interface. [DDPC-5421]
● On some computers, a file extraction error displays during prerequisite installation. To work around this issue if it occurs,
delete files in the \temp folder and resume installation. [DDPC-5582]
Technical Advisories
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