Users Guide

Preboot Authentication
● The mouse now works during the PBA login screen on a Precision M4800 and Latitude 5290 computer with Windows 10
installed in UEFI mode and PBA enabled. [DDPC-6978, DDPC-7032, DDPC-8841]
● The mobile keyboard and touchpad work as expected during the PBA login screen on a Latitude 5290 2-in-1 machine with
Windows 10 installed in UEFI mode and PBA enabled. [DDPC-7032]
● An issue resulting with the user name being changed to ''SYSTEM" while the password is in the process of being changed
using Alt + Ctrl + Delete and PBA is active on a Windows 7 computer has been resolved. [DDPC-8948]
● Multiple "Other User" tiles are no longer created on the Windows 7 login screen after successfully answering Recovery
questions and with PBA active. [DDPC-9343]
●
An issue resulting with the message of "Username or password is incorrect" on the Windows screen when entering updated
credentials after authenticating in PBA with a newly changed password has now been resolved.[DDPC-9483]
●
● Smartcard is no longer the default login option when password authentication is set for PBA and SmartCardEnabled is set
within Windows. The default is PBA authentication. [ DDPC-9497, DDPSUS 2301]
SED Management
● Machines with Coffee Lake-H Xeon processors activate with currently shipping enterprise-class or OEM Samsung drives.
[DDPC-9348]
Technical Advisories v10.0
Encryption
● In some cases, after changing passwords in Windows, the computer may experience slower logins during the first login or
auto-reactivation may occur. To work around this issue, run WSDeactivate after changing the password. [DDPC-9459]
● In rare occurrences, when updating to v10.0, an error may present if the user interface is used for the update. This can be
safely closed with no impact to the install. [DDPC-9555]
● Multiple users are given the option to change the password on the Windows login screen when a user has logged into the
computer after successfully completing the PBA Recovery Questions. If an account other than the one that authenticated
through the PBA with recovery questions is selected, an error message displays "The specified network password is not
correct." [DDPC-9650]
● Single Sign On fails when a user authenticates PBA after entering a password into the console using copy+paste with more
than the allowed 32 characters for Windows. [DDPC-9700]
● Added 11/2018 - Dell Encryption may introduce changes to how data is protected on your device. To ensure your endpoints
are protected, running the "WSProbe" application that is included with Dell Encryption will perform a validation that all files
on the computer are properly encrypted. This may result in a slight performance degradation, but it is generally unnoticed.
[DDPC-10168]
● Added 11/2018 - Windows 10 Work Folders may fail to sync when attempting to sync encrypted files. To work around this
issue, manually sync each file. [DDPC-10400, DDPSUS-2269, DDPSUS-2394, DDPSUS-2407]
Preboot Authentication v10.0
● In some cases, the touchpad becomes unresponsive during the PBA login screen on a Precision 7520 and Precision 7720
computer with Windows 10 or Windows 7 installed in legacy mode and PBA enabled. To work around this issue, attach an
external mouse or use the tab key to switch through fields. [DDPC-8646]
● Added 11/2018 - Password resets after a local PBA user answers recovery questions is disabled after a minute, 30 seconds.
[DDPC-9707]
● In some cases, non-Dell devices have to manually import the Microsoft SecureBoot certificates when these devices are
configured for UEFI boot mode with SecureBoot enabled. This process may vary based on the manufacturer and is
recommended to refer to the device's documentation for instructions on performing this process. [DDPC-9828]
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Technical Advisories