Administrator Guide

Hardware Crypto Accelerator Recovery
NOTE: Hardware Crypto Accelerator is not supported, beginning with v8.9.3.
With Hardware Crypto Accelerator (HCA) Recovery, you can recover access to the following:
● Files on an HCA encrypted drive - This method decrypts the drive using the keys provided. You can select the specific drive
that you need to decrypt during the recovery process.
● An HCA encrypted drive after a hardware replacement - This method is used after you must replace the Hardware Crypto
Accelerator card or a motherboard/TPM. You can run a recovery to regain access to the encrypted data without decrypting
the drive.
Recovery Requirements
For HCA recovery, you need the following:
● Access to the recovery environment ISO (Recovery requires a 32-bit environment)
● Bootable CD\DVD or USB media
Overview of the Recovery Process
NOTE: Recovery requires a 32-bit environment.
To recover a failed system:
1. Burn the recovery environment onto a CD/DVD or create a bootable USB. See Appendix A - Burning the Recovery
Environment.
2. Obtain the Recovery file.
3. Perform the recovery.
Perform HCA Recovery
Follow these steps to perform an HCA recovery.
Obtain the Recovery File - Remotely Managed Computer
To download the <machinename_domain.com>.exe file that was generated when you installed Dell Encryption:
1. Open the Remote Management Console and, from the left pane, select Management > Recover Endpoint.
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