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Administrator Guide

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SED Troubleshooting
Use the Initial Access Code
● This policy is used to log on to a computer when network access is unavailable. Meaning, access to the Dell Server and AD
are both unavailable. Only use the Initial Access Code policy if absolutely necessary. Dell does not recommend this method to
log in. Using the Initial Access Code policy does not provide the same level of security as the usual method of logging in
using user name, domain, and password.
In addition to being a less secure method of logging in, if a user is activated using the Initial Access Code, then there is no
record on the Dell Server of that user activating on this computer. In turn, there is no way to generate a Response Code
from the Dell Server for the user if they fail password and self help questions.
● The Initial Access Code can only be used one time, immediately after activation. After an end user has logged in, the Initial
Access Code will not be available again. The first domain login that occurs after the Initial Access Code is entered will be
cached, and the Initial Access Code entry field will not display again.
● The Initial Access Code only displays under the following conditions:
○ A user has never activated inside the PBA.
○ The client has no connectivity to the network or Dell Server.
Use Initial Access Code
1. Set a value for the Initial Access Code policy in the Management Console.
2. Save and commit the policy.
3. Start the local computer.
4. Enter the Initial Access Code when the Access Code screen displays.
5. Click the blue arrow.
6. Click OK when the Legal Notice screen displays.
7. Log in to Windows with the user credentials for this computer. These credentials must be part of the domain.
8. After logging in, open the Data Security Console and verify that the PBA user was successfully created.
Click Log in the top menu and look for the message Created PBA user for <DOMAIN\Username>, which indicates the
process was successful.
9. Shut down and restart the computer.
10. At the login screen, enter the user name, domain, and password that was previously used to log in to Windows.
You must match the user name format that was used when creating the PBA user. Thus, if you used the format DOMAIN
\Username, you must enter DOMAIN\Username for the Username.
11. Click Login when the Legal Notice screen displays.
Troubleshooting
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