Manualshelf

Administrator Guide

ManualsBrandsDell ManualsConverged InfrastructureEncryption
919293949596979899100
Windows now launches and the computer can be used as usual.
Create a PBA Log File for Troubleshooting
● There may be cases when a PBA log file is needed for troubleshooting PBA issues, such as:
○ You are unable to see the network connection icon, yet you know there is network connectivity. The log file contains
DHCP information to resolve the issue.
○ You are unable to see the Dell Server connection icon. The log file contains information to help diagnose connectivity
issues.
○
Authentication fails even when entering correct credentials. The log file used with the Dell Server Server logs can help
diagnose the issue.
Capture Logs When Booting Into the PBA (Legacy PBA)
1. Create a folder on a USB drive and name it \CredantSED, at the root level of the USB drive.
2. Create a file named actions.txt and place it in the \CredantSED folder.
3. In actions.txt, add the line:
get logs
4. Save and close the file.
Do not insert the USB drive when the computer is powered down. If the USB drive is already inserted during the shutdown
state, remove the USB drive.
5. Power on the computer reproduce the issue. Insert the USB drive into the computer that the logs are to be collected from
during this step.
6. After inserting the USB drive, wait for 5-10 seconds, then remove the drive.
A credpbaenv.tgz file is created in the \CredantSED folder that contains the needed log files.
Capture Logs When Booting Into the PBA (UEFI PBA)
1. Create a file called PBAErr.log at the root level of the USB drive.
2. Insert the USB drive before powering on the computer.
3. Remove the USB drive after reproducing the issue requiring the logs.
The PBAErr.log file is updated and written in real-time.
Dell ControlVault Drivers
Update Dell ControlVault Drivers and Firmware
● Dell ControlVault drivers and firmware that are installed on Dell computers at the factory are outdated and should be
updated by following this procedure, in this order.
● If an error message is received during client installation prompting you to exit the installer to update Dell ControlVault
drivers, the message may be safely dismissed to continue with the installation of the client. The Dell ControlVault drivers
(and firmware) can be updated after the client installation is complete.
Download Latest Drivers
1. Go to dell.com/support.
100
Troubleshooting