Quick Reference Guide

Description

The system tray displays a green icon.

Resolution

This is a known issue that does not affect the usability or reliability of EKM 3.0. When you log out of the system and log

back in, the icon will not appear.

Issue: When configuring the installation of EKM 3.0, some fields display a “0”.

Description

When configuring the installation of EKM 3.0, some fields display a “0”. This happens when you use an installation

profile when you install EKM 3.0 and the installation profile is either invalid or has missing fields.

Resolution

Confirm that you are using a valid installation profile.

NOTE: If you fill in the fields manually, you must ensure that the data matches exactly to the original installation,

otherwise, the second server cannot be used as a backup server to the first server.

Issue: When creating a backup, a “software exception” error message displays.

Description

When you generate a backup, you receive an error message that there is a software exception.

Resolution

EKM 3.0 has a known limitation on servers that have 24 or more CPUs. You must install the latest universal fixpack for

DB2 to resolve this issue.

NOTE: For more information, refer to the Release Notes at: support.dell.com/manuals. Navigate to Software →

Systems Management → Dell Encryption Key Manager .

Issue: I cannot add roles to a newly-created user when using Internet Explorer V8.

Description

When you log in as an EKM 3.0 administrator, create a new user, and then attempt to add a role to the newly-created

user, a JavaScript error displays and the role is not added.

Resolution

Create the user first, then add roles to the user using the Administrative User Roles screen. To access this screen, in the

navigation pane, navigate to Users and Groups → Administrative User Roles. You can also resolve this issue by using a

supported version of Firefox.

Issue: When I uninstall EKM 3.0, a Java “stack overflow exception” error displays.

Description

When you uninstall EKM 3.0, a Java error displays.

Resolution

Manually uninstall EKM 3.0. Refer to Manually Uninstalling EKM 3.0 for more information.

Issue: The EKM 3.0 uninstall process runs for several hours and does not complete.

Description

When you attempt to uninstall EKM 3.0, the uninstall does not complete.

Resolution

Manually uninstall EKM 3.0. Refer to Manually Uninstalling EKM 3.0 for more information.