Quick Reference Guide
import the certificate returned, and use it for encryption. For information on how to access the TKLM documentation,
see the Documentation and Reference Materials section of the ReadThisFirst.txt file on the EKM 3.0 installation media.
Known Issues and Their Resolutions
Issue: I cannot create a backup.
Description:
Using Internet Explorer, you attempt to create a backup of the keystore. When you specify a backup location that does
not exist, the backup is not created.
Resolution:
Do one of the following. If the action you try does not work, perform another listed action:
• Enable JavaScript in your browser. If you are using Internet Explorer V8, turn on Compatibility View mode.
• Use another supported browser. Refer to Hardware and Software Requirements for more information.
• Specify a folder that exists. If you want to specify a new folder, create the folder before creating the backup.
Issue: Multiple backups are created at once.
Description:
When you attempt to create a backup of the keystore, multiple backup files are created at the same time. This issue
rarely occurs.
Resolution:
All of the backup files have the same contents. You can use any of the backup files for the restore operation.
Issue: I have to enter my login information twice.
Description:
After EKM 3.0 times out (after being idle for about 30 minutes), the first attempt to log back into EKM 3.0 is rejected and
you are required to log in a second time.
Resolution:
Enter your EKM 3.0 login information both times.
Issue: The right pane is partially hidden by the navigation pane.
Description:
You are using Internet Explorer. You are accessing the EKM 3.0 Key and Device Management screen. You select either
the key group or a tape drive. The right pane becomes partially hidden by the navigation pane.
Resolution:
Do one of the following:
• Refresh the screen.
• Maximize the browser.
• Use another supported browser. Refer to Hardware and Software Requirements for more information.
Issue: “Certificate Error” displays at the top of the browser.
Description:
You are using Internet Explorer 8 in Compatibility View mode. You import a certificate of authority successfully, but
Certificate Error displays at the top of the screen next to the URL bar.
Resolution:
Do one of the following:
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