Quick Reference Guide

No. EKM 3.0 only supports the operating systems, their versions, editions, service pack levels, and bit levels listed in

Hardware and Software Requirements.

Can I copy files from the EKM 3.0 installer onto the hard disk on my system and install from my local system?

No. EKM 3.0 only supports installation from the EKM 3.0 media. Refer to Installing EKM 3.0.

During the EKM 3.0 installation, what do I do when I receive an error message stating that the silent install failed?

Refer to the tklm_install.stderr file (standard error log file) for more information.

In Windows

, this file is located at <

root

\tklm_install.stderr.

In Linux

, it is located at /tklm_install.stderr. If an error code is listed in this file, refer to Error Codes.

After you have resolved the error situation described by the error code, perform a manual uninstall. Refer to Manually

Uninstalling EKM 3.0. Reboot the system after you have manually uninstalled EKM 3.0, and then reinstall EKM 3.0.

When I reinstall EKM 3.0, what do I do when I receive an error message stating that the installation failed?

Perform a manual uninstall. Refer to Manually Uninstalling EKM 3.0. Reboot the system after you have manually

uninstalled EKM 3.0, and then reinstall EKM 3.0.

During the EKM 3.0 installation, what do I do when I receive an error message stating that I do not have Windows Server

2003 R2 SP2 installed?

For a list of supported operating systems, refer to Hardware and Software Requirements. After you have installed the

Windows Server 2003 R2 second CD, reboot the system before installing EKM 3.0.

CAUTION: This operation will overwrite the data on the tape media. Once overwritten, the data on the tape media

will no longer be accessible.

How do I reuse previously-encrypted media as non-encrypted media or as encrypted media with a different encryption

key?

Reusing previously-encrypted media requires the use of a working EKM 3.0 configuration containing the keys for the

tapes to be reused and a PowerVault TL2000 or TL4000.

You cannot overwrite tapes in this manner in the PowerVault ML6000. You can migrate tapes from an ML6000 to a TL2000

or TL4000 for this purpose. You must then point the TL2000 or TL4000 to the appropriate EKM 3.0 server.

To reuse previously-encrypted media, perform the following steps:

1. Ensure that the EKM 3.0 server is running and configured properly.

2. Log into the RMU GUI for the TL2000/TL4000 (administrator/service login is required).

3. Navigate to Configure Library.

4. Navigate to Encryption.

5. Change the Encryption Policy settings to Internal Label – Selective Encryption.

6. Submit a write job (for example, quick erase, long erase, or backup) to the media to be reused.

To verify that the encryption has been overwritten, perform the following steps:

1. Log into the RMU GUI for the TL2000/4000.

2. Navigate to Monitor Library, and then to Inventory.

3. Click the drop-down menu for the appropriate magazine.

4. Verify that the Comment section shows Not Encrypted.

You can remove or uninstall EKM 3.0 only after all desired media is overwritten. Dell recommends that you perform a

backup of critical files in the EKM 3.0 GUI and back up the files to an external source such as a removable drive. This

allows EKM 3.0 to be restored if additional tapes must be overwritten.

I am having issues with a new EKM 3.0 installation and need to reinstall. How can I determine if the EKM 3.0 ever

provided keys?