User guide

Installing the Outlook® Extension Licensed Customer Confidential
82 Email Continuity Administrator Guide version 6.5 (1st ed.)
Troubleshooting Installation of the Outlook Extension
If the Extension toolbar does not appear in the Outlook application:
1 Exit Outlook and restart it.
2 Verify the Extension-related files are present; C:Program
Files\MessageLabs\Outlook Extension and the registry keys listed in
Table 3-1 on page 74
.
If the files are not present, the install did not finish correctly. Uninstall,
using the same method you used to install, and try again.
3 If the files are present, but the toolbar does not appear:
Outlook 2003: Open Outlook > Tools > Options > Other > Advanced
Options > Add-in Manager.
Outlook 2007: Open Help > Privacy Options > Add-ins > Manage:
drop-down, select Exchange Client Extensions, and click Go.
If the Outlook Extension is in the add-in list and checked, go to step 4
.
a. If the Extension is in the list, but not checked, check the box.
b. If the Extension is not in the list:
(1) Close Outlook, and verify the process is gone from Task Manager.
(2) Open C:\Documents and Settings\[username]\Local
Settings\Application Data\Microsoft\Outlook and delete
extend.dat.
(3) Open Outlook. The Extension appears in the Add-in Manager list,
and is checked.