User guide
Installing the Outlook® Extension Licensed Customer Confidential
72 Email Continuity Administrator Guide version 6.5 (1st ed.)
3 Click Send Installation Instructions. The Edit Message page appears.
4 Edit the default message as necessary. Note that any message you use
must include the variable %__rimAgentUrl%. When the message is
distributed to users, the variable inserts the URL from which the client
software can be downloaded. When you have finished editing the
message, click Next. The Select Recipients page appears.
5 In the pane on the right of the Select Recipients page, select the users
who should receive the installation instructions.
6 Click Add. This moves the selections to the Send notification to these
users’ devices list. Repeat this for each tab view, as needed, until your
recipient list is complete. For initial implementation purposes, you should
select all users.
NOTE Only Users With Devices are Added
As you add recipients, the software expands any category selections you made
to list individual users in the selected category and only adds users who have
BlackBerry devices; that is, all users are initially added, but the agent is only
sent to users who have BlackBerry devices.
7 When you finish adding all desired recipients, click Next. The Verify
Recipients page appears. The page lists:
• Current BlackBerry software versions installed by your users.
• The number of devices for each listed software version.
• Any warnings associated with use of the listed software versions
installed.
8 Select the appropriate BlackBerry software versions and click Next. The
Confirm page appears.
9 Review the message information. If needed, go Back to any previous
page to make changes.
10 When you complete all selections, click Send.
Installing the Outlook
®
Extension
The Outlook
®
Extension is provided to you by Support as an MSI file designed to
be compatible with standard distribution methods. The Outlook Extension
conforms to Microsoft-approved Outlook Integration APIs and uses Extended
MAPI and Outlook Object Model to interact with Outlook.
Guidelines for installing the Outlook Extension:
• MessageLabs recommends that Outlook not be running during the
installation process.