User guide

Provisioning Wireless Continuity for BlackBerry Licensed Customer Confidential
62 Email Continuity Administrator Guide version 6.5 (1st ed.)
Provisioning Wireless Continuity for BlackBerry
When Wireless Continuity for BlackBerry is provisioned in the data center,
Support sets the following configuration parameters:
• Device checkin interval—The amount of time (in minutes) between each
attempt a device makes to contact Email Continuity for messages. Contact
attempts occur only when the user’s Email Continuity account is active.
The default setting is 5 minutes; however, the actual interval varies by
device according to variables such as battery life and recent activity.
• Store mail setting—The number of days Email Continuity retains
BlackBerry email it receives but is unable to deliver (for example, when a
user’s device is turned off or is out of range) after an activation is
complete. The default is 10 days.
• Push timeout interval—The time (in minutes) that Email Continuity waits
before reattempting contact with a device after a previous contact attempt
failed. Email Continuity executes as many reattempts as possible until the
next device checkin interval. The default is four minutes. This setting
applies only to device agent version 6.1 and earlier.
Synchronizing RIM Data
You must have installed the SyncManager and RedirectorController to implement
Wireless Continuity for BlackBerry. After you have installed this software, you
must synchronize data from your environment to the datacenter.
To synchronize RIM data:
1 Launch the SyncManager for Email Continuity. On the Windows desktop,
select Start > Programs > MessageLabs > SyncManager. The
SyncManager screen appears.
2 In the BlackBerry Sync panel, click Configure. The BlackBerry Config
window appears.
NOTE If the BlackBerry Sync Panel Does Not Appear
If Support enabled the Wireless Continuity for BlackBerry feature and the
SyncManager interface does not include a BlackBerry Sync panel, exit the
SyncManager and relaunch it. If this panel is still not available, contact Support.
3 In the Server Name field, type the fully qualified server name. (Using the
NetBIOS name or IP address is not supported.)
4 In most cases, the software auto-detects and fills needed information in
the Database Instance Name, and Database Name columns. If it does not,
type Default in the Instance Name field, click the Database field and
enter the name of the database (for example, BESMgmt).