User guide

Wireless Continuity for BlackBerry Requirements Licensed Customer Confidential
32 Email Continuity Administrator Guide version 6.5 (1st ed.)
To set IT policies:
1 From the BlackBerry Manager main page, click the Global tab.
2 Click the ellipsis (...) in the right side of the IT Policies field. The Global
Properties panel appears.
3 In the Global Properties panel, locate IT Policies and select it. The IT
Policy Administration panel appears.
4 Double-click IT Policies. The IT Policies panel appears with one default
policy. Select this policy. When you select the policy, new options appear.
Select Properties. The list of properties associated with this policy
appears.
5 Locate Security Policy Group and select it. The bullet beside Locate
Security Policy Group becomes an arrow.
6 Locate Disallow Third Party Application Download. Use the drop-down
list to set this to False.
7 Locate Allow Internal Connections. Use the drop-down list to set this to
True.
8 Locate Allow External Connections. Use the drop-down list to set this to
True.
9 When you have made these changes, click Apply, then click OK. The IT
Policy Administration panel appears again. Click OK on this panel. The
BlackBerry Manager main page appears.
Wireless Continuity for BlackBerry Supported Configurations
The service supports:
• All configurations of 4.1 BES and later supported by RIM.
• All devices later than 4.1, as long as they are supported by the installed
BES. The device.xml file must have an updated list of all devices when
using the over-the-air deployment method.
Wireless Continuity for BlackBerry Limitations
Limitations for Wireless Continuity for BlackBerry are described below.
• On some platforms and with some carriers, the unread device message
counter does not increment correctly when Email Continuity is active. The
counter increments twice for each received mail, but decrements only
once when a message is read. This is a known RIM issue. To reset the
counter, from the Agent menu, select Reset Unread Msg Counter. When
asked Allow device to restart?, select YES.
• The BES-independent model that allows BlackBerry users to compose,
send, and receive email on their BlackBerry devices even if the BES has
failed works only for organizations using the version 6.5 (or later) data