User guide

Notification Licensed Customer Confidential
136 Email Continuity Administrator Guide version 6.5 (1st ed.)
The service tracks different categories of users so that you can send the welcome
message to users who:
• Have not yet been sent a welcome message.
• Have been welcomed, but did not respond to the message. A user has
responded when he has logged in to the service and either provided
notification data or stated he has no alternate means of communication
(opted out).
• Do not yet have a permanent password for the service. These users either
have not been sent a welcome message, or have not yet changed the
temporary password provided in the welcome message.
• Have responded, but did not provide notification data (have opted out).
NOTE Status for Users Can Be Reset
If you need to reset the status for multiple users in the system, use the Reset
flags for multiple users feature. See "Changing Status for Multiple Users" on
page 112.
The service provides default text for the welcome message. As you customize the
message, note that it uses variables that are filled in when the message is sent:
• %__username% — the recipient's Email Continuity username
• %__tempPassword% — temporary password generated by Email
Continuity for the recipient
• %__autologinUrl% — the URL to access Email Continuity (with the
username and password embedded)
NOTE %_tempPassword% and %autologinUrl% Not Applicable to Windows
Authentication
Because separate Email Continuity passwords are not required for Windows
Authentication customers, these variables are not included.