User guide

Licensed Customer Confidential Wireless Continuity for BlackBerry Administration
Email Continuity Administrator Guide version 6.5 (1st ed.) 131
• The state of the agent (Running or Stopped).
• The state of the device—Initial, if the agent is installed but has not
been registered with the data center, then either Ready or Active,
when Email Continuity is activated.
• Number of sent messages since the last activation.
• Number of received messages since the last activation.
Using Device Menu Options in Standard Display Mode
Access the menu options by clicking the scroll button. Menu options that appear
on the Standard Display are:
Using Device Menu Options in Advanced Display Mode
Access the menu options by clicking the scroll button. Menu options that appear
on the Advanced Display are:
Table 4-12 Standard Display Menu Options
Option Description
Select Provides access to Copy and Cancel Selection options.
Advanced Display Provides the Advanced Display view, which provides more detailed
information about the agent and the BlackBerry device.
Send Diags to Support Sends a message to Support that contains a log file.
Stop Agent Stops the agent.
Close Menu Closes the pop-up menu of options and returns you to the agent
display screen.
Close Closes the agent interface and returns you to the BlackBerry main
menu. (Applies only to agents version 6.1 and earlier.)
Table 4-13 Advanced Display Menu Options
Option Description
Select Provides access to Copy and Cancel Selection options.
Standard Display Provides the Standard Display view.
Send Diags to Support Sends a message to Support that contains a log file.
Stop Agent Stops the agent.
Clear Statistics Clears all statistics stored on this BlackBerry.
Copy Diagnostics Copies diagnostic information so that you can email it. Preferred
method is to use Send Diags to Support.
Normal/Verbose Logging Toggles between normal logging and more detailed (verbose) logging.
Verbose logging logs additional information for use by Support.