User guide

Licensed Customer Confidential Enabling BlackBerry Forwarding
Email Continuity Administrator Guide version 6.5 (1st ed.) 127
• These addresses belong to different users. The first instance will be
deleted, and only mail for the second instance will be retained as of the
next directory sync.
• These addresses belong to different users. I must create a new
primary email address for one of the users. Remove this conflict from
the list, but do not create new directory information until the next sync.
3 Click Submit.
4 If you chose to resolve the conflict, the user appears in the Users
Resolvedsection. To delete the user from the list, click Remove.
Enabling BlackBerry Forwarding
If configured to do so by Support, Email Continuity can forward mail to users’
BlackBerry devices during an activation. RIM allows BlackBerry device owners to
enable a capability on the device called the BlackBerry Internet Service (BIS). BIS
includes a carrier BlackBerry Access Plan. If your organization is currently using
BlackBerry Enterprise Server capability, you have a BlackBerry Access Plan.
NOTE BlackBerry Forwarding vs. Wireless Continuity for BlackBerry
The BlackBerry Forwarding option, described here, can be turned on for Email
Continuity customers by Support. Wireless Continuity for BlackBerry is a
separate product. For information on Wireless Continuity for BlackBerry, contact
your account manager.
In the event the BES is unavailable, Email Continuity uses the BIS as an alternate
path to route messages directly to the BlackBerry device. The software routes
inbound messages to the alternate address of the BlackBerry device and forwards
messages by way of SMTP to the RIM Hosted Server. The RIM Hosted Server
then delivers the messages through the carrier's wireless gateways and on to your
wireless device.
Messages that are received while active on Email Continuity are forwarded from
Email Continuity to the BlackBerry device; those messages will be recovered
automatically during the recovery process. The messages that are sent from the
BlackBerry device while active on Email Continuity and using the BlackBerry
Internet Service are not automatically recovered during the recovery process. If it
is important for these messages to be recovered to the primary system after an
activation, the user can configure the Auto BCC function (described below) to
send a copy of each sent message back to the account.
After the user’s BlackBerry is configured to use the BIS, the user doesn’t need to
do anything else to receive messages on it during an activation. However, in order
to send messages from a BlackBerry, the user must switch message services, as
described below.