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User Administration Licensed Customer Confidential
126 Email Continuity Administrator Guide version 6.5 (1st ed.)
here, as that would associate Joe’s retained mail with Jill’s new mail. Instead,
you must assign a new primary email address to either Joe or to Jill.
To resolve multiple user ID conflicts using CSV upload:
If you are doing a planned migration of users, and anticipate many user ID
conflicts, you can prepare a spreadsheet identifying the users and upload it to the
system. When the spreadsheet is uploaded, the conflicts are resolved after the
next Directory sync.
1 Prepare a CSV file in the format displayed in Table 4-10
2 From the Administration Console, click User Administration.
3 Click User Conflicts.
4 In the Upload user resolution information section, click Browse, then
select the CSV file.
5 Click Submit.
NOTE Manual Directory Sync May Be Required
Changes uploaded by CSV go into effect after the next directory sync. You may
want to perform a manual sync to have the changes take place as soon as
possible.
To resolve user ID conflicts individually:
Each instance of duplicate primary address information encountered by the
SyncManager is provided. For each instance in the list, you can determine
whether the email addresses belong to the same user, and if so, resolve them.
1 In the Resolving User ID Conflicts Individually section, identify a user
and, in the Resolve User column, click Details.
Both instances of the primary email address are provided, along with the
Exchange Legacy DN value.
2 For the user, select one of the following:
• I am unsure whether these are the same user. Keep these addresses
in a conflict state until I find more information.
• These addresses belong to the same user. Resolve the conflict, and
store all mail together for this user in the system.
Table 4-10 Sample Conflict Resolution CSV
Primary Email Address New Exchange Legacy DN
[e-mail] /o=E2K7-Lab104/ou=Exchange Administrative Group
(FYDIBOHF23SPDLT)/cn=Recipients/cn=suzy