User guide

Licensed Customer Confidential User Administration
Email Continuity Administrator Guide version 6.5 (1st ed.) 107
5 Click Search. Results appear in the section below the search field.
• The State column indicates the user’s readiness for activation.
• The Action column provides access to the user’s account details and
allows you to change the user’s password or update contact
information.
• To view a user’s account information, click Details. User account
information includes the server on which the account resides, the
mailbox store, readiness state, and the user’s last login date.
Resetting User Passwords
Email Continuity automatically generates initial passwords for users when you
send the Welcome message. There are three methods for resetting a user’s
password, each covered in its own section:
• "
Resetting an Individual User’s Password" on page 107
• "Resetting Multiple Passwords By Template" on page 108
• "Resetting Multiple Passwords by CSV Import" on page 110
Resetting an Individual User’s Password
NOTE Password Change Option not Available for Customers with Windows
Authentication
Because the Windows Authentication feature does not require separate Email
Continuity passwords, this feature does not apply to organizations using
Windows Authentication.
To reset a user’s password:
1 From the User Information screen, search for the appropriate user
account and locate it in the search results list. On the same line as the
user account listing, click Change Password.
2 The Change Password page displays.