User guide

User Administration Licensed Customer Confidential
106 Email Continuity Administrator Guide version 6.5 (1st ed.)
User Administration
Email Continuity users are created by importing existing company information into
the system (most commonly with SyncManager) or by manually creating Email
Continuity mailboxes. This section describes the functions available to
Administrators using the Administrator Console for users that have already been
added to the system through one of these methods.
Searching User Information
Search for specific user accounts by using a whole or partial name or email
address. In the search results, the Status column indicates the user’s readiness
for activation. The Action column provides access to the user’s account details
and allows you to change the user’s password or contact information.
NOTE Password Change Option Not Available for Customers with Windows
Authentication
Because the Windows Authentication feature does not require separate Email
Continuity passwords, this feature does not apply to organizations using
Windows Authentication.
To search user information:
1 From the Administration Console, click User Administration.
2 Click User Information. The User Account Information screen appears.
3 In the Search Users field, enter the name or email address; you can use %
as a wildcard.
4 Click the radio button to select search By Name or By Email address.
TIP User Search
Below the search box, you can choose to search By Email address or By
Name. Often, full names are not represented in the SMTP email address,
making searching By Name more useful. For example, to find Amy Andrews’
email address ([e-mail]), using amy as the search
string for a By Email search would not locate the correct account.
In any search box, you can use a part of the search term, with % as a wildcard.