User guide

Licensed Customer Confidential Configuring VaultBoxes
Email Continuity Administrator Guide version 6.5 (1st ed.) 91
Services If you are using a separate
monitoring tool, include the
following services for your
VaultBox system:
• SMTPSVC, which displays
as Simple Mail Transfer
Protocol (SMTP)
• srtransfersvc, which
displays as Selective
Replication Transfer
Service
Selective
Replication
Transfer
Service stops
1 Restart transfer service
2 Examine general system logs for
other service failures or system
errors
3 If service fails to restart, or fails
again within a 24-hour period,
contact Support
Store driver
and IIS
SMTP
service
Mail is not reaching the
Vaultbox, or is not being
transferred to the data center
1 Verify the SMTP service on the
Vaultbox is running.
2 Verify that the POP3 service on the
Vaultbox is NOT running.
3 Verify the Store Driver is connected
to the SMTP Service (the
Administration Console Readiness
check will indicate an error).
Table 3-3 VaultBox Monitoring
Data Type Description Alert When Troubleshooting Suggestions