Owners Manual
• Your system service tag to quickly access your specic hardware conguration and warranty information
• A direct link to Dell to contact technical assistance and sales teams
Steps
1 Go to Dell.com/QRL and navigate to your specic product or
2 Use your smartphone or tablet to scan the model-specic Quick Resource (QR) code on your Dell EMC XC940 Hyper-converged
appliance or in the Quick Resource Locator section.
Quick Resource Locator for XC940 Series system
Figure 57. Quick Resource Locator for XC940 Series system
Receiving automated support with SupportAssist
Dell SupportAssist is an optional Dell Services oering that automates technical support for your Dell server, storage, and networking
devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the following benets:
• Automated issue detection — SupportAssist monitors your Dell devices and automatically detects hardware issues, both proactively
and predictively.
• Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support.
• Automated diagnostic collection — SupportAssist automatically collects system state information from your devices and uploads it
securely to Dell. This information is used by Dell Technical Support to troubleshoot the issue.
• Proactive contact — A Dell Technical Support agent contacts you about the support case and helps you resolve the issue.
The available benets vary depending on the Dell Service entitlement purchased for your device. For more information about
SupportAssist, go to Dell.com/SupportAssist.
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Getting help