Owners Manual
Table Of Contents
- Dell EMC XC740xd XC Series Appliance and XC Core System Installation and Service Manual
- Contents
- Overview
- Documentation resources
- Technical specifications
- Initial system setup and configuration
- Pre-operating system management applications
- Options to manage the pre-operating system applications
- System Setup
- Viewing System Setup
- System Setup details
- System BIOS
- Viewing System BIOS
- System BIOS Settings details
- System Information
- Viewing System Information
- System Information details
- Memory Settings
- Viewing Memory Settings
- Memory Settings details
- Persistent Memory details
- Processor Settings
- Viewing Processor Settings
- Processor Settings details
- SATA Settings
- Viewing SATA Settings
- SATA Settings details
- Boot Settings
- Viewing Boot Settings
- Boot Settings details
- Choosing system boot mode
- Changing boot order
- Network Settings
- Viewing Network Settings
- Network Settings screen details
- UEFI iSCSI Settings
- Viewing UEFI iSCSI Settings
- UEFI iSCSI Settings details
- Integrated Devices
- Viewing Integrated Devices
- Integrated Devices details
- Serial Communication
- Viewing Serial Communication
- Serial Communication details
- System Profile Settings
- Viewing System Profile Settings
- System Profile Settings details
- System Security
- Viewing System Security
- System Security Settings details
- Creating a system and setup password
- Using your system password to secure your system
- Deleting or changing system and setup password
- Operating with setup password enabled
- Redundant OS Control
- Viewing Redundant OS Control
- Redundant OS Control screen details
- Miscellaneous Settings
- Viewing Miscellaneous Settings
- Miscellaneous Settings details
- iDRAC Settings utility
- Device Settings
- Dell Lifecycle Controller
- Boot Manager
- PXE boot
- Installing and removing system components
- Safety instructions
- Before working inside your system
- After working inside your system
- Recommended tools
- Optional front bezel
- System cover
- Backplane cover
- Inside the system
- Air shroud
- Cooling-fan assembly
- Cooling fans
- Intrusion switch
- Hard drives
- System memory
- Processors and heat sinks
- Expansion cards and expansion card risers
- Expansion card installation guidelines
- Opening and closing the PCIe card holder latch
- Removing the expansion card from expansion card riser
- Installing an expansion card into the expansion card riser
- Removing an expansion card riser 1
- Installing an expansion card riser 1
- Removing an expansion card riser 2
- Installing an expansion card riser 2
- Removing an expansion card riser 3
- Installing an expansion card riser 3
- IDSDM/vFlash card
- Network daughter card
- Hard drive backplane
- System battery
- Power supply units
- System board
- Trusted Platform Module
- Control panel
- Using system diagnostics
- Jumpers and connectors
- Getting help
- BOSS card
Virtual disk not visible to operating system
Issue: In RAID mode a virtual disk is not appearing for use by an operating system.
Probable cause: Virtual disks will not be presented to the system if they are not native to the controller.
Corrective
action:
Import the virtual disk using Hardware-Independent Imaging (HII).
Drive failure
Issue: An installed drive is not listed in the BOSS configuration utility.
OpenManage reports Physical Disk offline state.
Probable cause: Drive is either in failure state or has corrupted firmware.
Corrective
action:
Reseat drive to ensure drive is inserted correctly. If error persists, attempt to update drive firmware using
DUP. If error is still present, replace erroneous drive.
Fault in controller
Issue: Controller's UEFI Configuration Utility Menu entry is not appearing.
Probable cause: Either a firmware or a hardware fault
Corrective
action:
1. Flash the latest firmware on the BOSS adapter.
2. If the problem persists, shutdown the system, and then unplug the BOSS adapter.
3. Plug the BOSS adapter into the PCIe slot.
4. Boot the system and check the UEFI Configuration Utility Menu again.
If the problem still persists, see BOSS card is not detected on page 137.
NOTE: Ensure that the system is completely disconnected from all power sources before making any hardware changes.
NOTE: If you replace the SAS HBA330 controller you must update to the latest HBA firmware version.
BOSS card is not detected
Issue:
BOSS device is not detected in the system.
Probable cause: Hardware fault on the card.
Corrective
action:
Replace the BOSS adapter with a new one.
Unable to boot to M.2 drive installed in slot 1
Issue:
When two unconfigured bootable M.2 drives are inserted into the BOSS device, only the slot 0 drive
boots.
Probable cause: Working as designed, BIOS only allows booting from the first listed boot device (in this case, slot 0) per
peripheral controller. This only occurs in legacy BIOS boot mode.
Corrective
action:
Swap the drive in slot 1 to slot 0.
BOSS card 137