Users Guide

Troubleshooting DSU
Inventory or compliance is displayed when Enterprise catalog provided instead of Index catalog along with catalog
ID
--catalog is not necessary to use when Enterprise location is given. To use --catalog, user must provide catalog ID.
Provided Index catalog as an input to --catalog-location from the local or network share path.
User can provide index catalog from local or share path using --source-type=REPOSITORY and --catalog=<Enterprise Catalog
ID > as an input to catalog location.
Deleted or changed the Public key
When user deletes or changes the Public key.
Workaround: Download all the .asc files from https://linux.dell.com/files/pgp_pubkeys/ and add it under the working
directory /usr/libexec/dell_dup folder.
Unable to update the servers from user created repository using --source-type=REPOSITORY, --source-
location and --catalog-location
Workaround: when --source-type and --source-location is used, user is recommended to use catalog file as
"catalog.xml" in the source location
when --source-type , --source-location and --catalog-location is used, user is recommended to provide full
name of the catalog.
Repository conflicts for updates having different version.
DSU hovers over incorrect updates, if multiple repositories are configured which contains different versions of similar packages.
It is recommended to disable other repositories in such cases.
DSU not recognized after installation
After installation of DSU, when you try to run DSU commands on host or remote system, the following error message is
displayed: "DSU is not recognized as internal and external command"
Workaround:
● Ensure that all the mentioned prerequisites are met .
● Refresh the PATH environment variable by deleting and reentering the PATH value and click apply from the System settings.
Open a new command prompt window, and try the DSU commands.
● Reboot the host system after installation.
On the freshly installed Operating System, when user runs DSU commands, DSU is unrecognized due to delay (approx. three
minutes) in updating environment variables. Post the update, DSU works as expected.
DSU exit with an error message
The following error message is displayed "Symbolic link detected [C:\ProgramData\Dell\DELL EMC System Update
\Log.txt]"
Workaround: DSU does not allow symbolic link files (like Log.txt) by default , unless user provides it explicitly.
"Unknown option provided in DSU" error message while performing DSU options
When user tries performing any DSU options on remote system, user is prompted with an error message.
Workaround: Recommended to use the latest DSU version on remote system as well.
Failure message is observed while creating a bootable ISO through DSU.
[FAILED] Failed to start Startup script for DTK
Please check 'systemctl status start-script.service' for details”
The message that is displayed can be ignored as it does not have any impact while creating a bootable ISO.
Unable to access network location
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