Users Guide

Table Of Contents
Failure message is observed while creating a bootable ISO
through DSU.
[FAILED] Failed to start Startup script for DTK
Please check 'systemctl status start-script.service' for details
The message that is displayed can be ignored as it does not have any impact while creating a bootable ISO.
Unable to access network location
Description: When you try to access, file over SMB2 network share that is hosted on any windows operating system, the
following error message is displayed intermittently Unable to access network location
Work around:
1. Close all the open share connections.
2. Sign out and sign in to the machine to close the connection to the share network.
A message is displayed when running any DSU command
Description: When run only a single instance of DSU on Linux operating system, the following message is displayed DSU
already in use
Work around: Delete the temporary files in the following location (/temp/DSUINACTION.txt) and run the commands again.
Failure in updating firmware
Description:When updating firmware, dup fails and prompts an error message.
Workaround: If you face any issue when updating servers using DSU, see the specific DUP Release Notes for more information.
Outputs are displayed with no model numbers
Description: When performed multiple updates, few Servers (Remote Hosts) display output without Model Number and few
servers are displayed with Model Server.
Work around: Multiple server updates support only on physical server.
DSU displays partial inventory
Description: DSU displays partial inventory on the console.
Work around: Check the IC log at C:\ProgramData\Dell\Dell EMC System Update\dell_dup on microsoft windows and /usr/
libexec/dell_dup for linux operating systems to get more information about the inventory not displayed.
Issue faced during multiple selections of update
Description:Unable to select multiple updatable components.
Work around: To select multiple updates, user has to use "space." Special characters like comma are not supported for multiple
selections.
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Troubleshooting Dell System Update