Administrator Guide

Getting help

This section provides information about how to contact Dell EMC technical support, how to access information using the system

QR code, and documentation resources available from Dell EMC.

Topics:

• Contacting Dell EMC

• Locating your system service tag

• Accessing system information using the QRL

• Downloading drivers and firmware

• Documentation resources

• Documentation feedback

Contacting Dell EMC

Dell EMC provides several online and telephone based support and service options. If you do not have an active internet

connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog.

Availability varies by country and product, and some services may not be available in your area. To contact Dell EMC for sales,

technical assistance, or customer service issues:

Steps

1. Go to Dell.com/support/home.

2. Select your country from the drop-down menu on the lower right corner of the page.

3. For customized support:

a. Enter your system Service Tag in the Enter your Service Tag field.

b. Click Submit.

The support page that lists the various support categories is displayed.

4. For general support:

a. Select your product category.

b. Select your product segment.

c. Select your product.

The support page that lists the various support categories is displayed.

5. For contact details of Dell EMC Global Technical Support:

a. Go to Dell.com/support/incidents-online.

b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical

Support team.

36 Getting help