Users Guide

Known issues and frequently asked questions
This section describes some known issues and frequently asked questions for SUU.
Topics:
• Known issues
• Frequently asked questions
Known issues
The following are some known issues with SUU.
Progress of inventory not displayed
The progress of Inventory is not displayed and below message is displayed while launching SUU.
Unable to show information for inventory. Please wait for inventory to complete
Later, the comparison report is displayed to update the firmware in SUU.
SUU GUI fails to open in Red Hat Enterprise Linux 7.2
operating system
If SUU GUI, is unable to launch in Red Hat Enterprise Linux 7.2 (64–bit) operating system perform the following -
• Run the command in the terminal:
○ #echo -e "Section \"Device\"\nIdentifier \"Device0\"\nOption \"SWCursor\" \"True
\"\nEndSection" > /etc/X11/xorg.conf.d/xorg.conf
• On completion of the command, ensure that the contents are:
○ #cat /etc/X11/xorg.conf.d/xorg.conf
○ Section "Device"
○ Identifier "Edifice"
○ Option "SWCursor" "True"
○ EndSection
• Type the command, #systemctl restart gdm.service to restart the GDM service.
The user will be logged off after running the command.
DUP fails on 64–bit Red Hat Enterprise Linux operating
system
If DUP fails to run on a 64-bit Red Hat Enterprise Linux operating system, manually install the following RPMs:
• compat-libstdc++-33.i686
• libstdc++-4.4.4-13.el6.i686
• libxml2.i686
• libXp.i686
• libXtst.i686
• nss-softokn-freebl-3.12.9-11.el6.i686
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16 Known issues and frequently asked questions