Users Guide

Frequently asked questions
When I run suu -c on a Linux system, I get an error saying, "Problem running Inventory Collector." What causes this error and how
can I x it?
The Inventory Collector subcomponent of SUU requires the libstdc++-libc6.2-2.so.3 shared library on the system. Install the compat-
libstdc++ RPM from RedHat.com or from the Red Hat CD, if you are running a supported version of Red Hat Enterprise Linux or from the
SUSE Linux Enterprise Server CD, if you are running SUSE Linux Enterprise Server on the system.
Why do get a pop-up box titled "Unsafe Removal of Device"?
A part of the SUU update requires updating the backplane rmware. If the operating system queries the backplane during a ash update
and the backplane does not respond, the operating system receives an indication that the device was removed unsafely. After the
backplane rmware is updated, you can see a message displaying that a new device was added.
When using the SUU GUI to perform an update, a message is displayed asking me to see the User's Guide for information on possible
causes of why a server object is not displayed in the tree.
To perform updates, you must be running SUU on a supported system and must have the correct user access rights. For systems running
Windows you must have administrator rights and for systems running Linux you must have root rights. For the list of supported servers and
operating systems, see the Dell Systems Software Support Matrix at dell.com/openmanagemanuals.
When I run SUU, I do not see the Comparison Report? and I cannot update the system?
You must have local administrator to run SUU on systems running Windows operating systems. To obtain local administrator rights, you
must either belong to the local administrators group or use the local administrator account. On systems running Linux, only root (user id 0)
users can see the Comparison Report and perform updates.
Why do I get a message saying, "Inventory operation exceeded specied time-out" when I try to run a DUP and SUU concurrently?
Running SUU and a separate DUP concurrently gives unexpected results. SUU runs DUPs in the background. Therefore, you must not run
DUPs separately. Either run SUU or DUP; do not run both at the same time.
I cannot start SUU. The "Another instance of SUU is already running" message is displayed even though no other instances of SUU
are running on the system.
On systems running Windows operating systems, open the Windows Task Manager, click the Applications tab, and check if SUU is running.
On systems running Linux operating systems, open a terminal and type the ps -eaf | grep suu command to nd out if SUU is running. If
SUU is running, close the application, and restart SUU. If no other instances of SUU are running, then SUU may have encountered an
abrupt shutdown for some reason. This results in the creation of lock les. To delete these lock les on systems running Windows operating
system, navigate to the <%systemdrive%>:\dell\suu directory and delete the suu.lck le. To delete the lock les on systems running Linux
operating system, run the: chattr -i suu.lck rm -f suu.lck. This removes the lock le from the log directory at /var/log/dell/suu.
I cannot start the OpenManage Server Administrator after updating using SUU.
After updating the OpenManage Server Administrator using SUU, some of the OpenManage Server Administrator services may not run.
Restart the system and start OpenManage Server Administrator.
I cannot update BIOS versions using SUU.
For systems with a TCG 1.2 compliant Trusted Platform Module (TPM) chip, you cannot update BIOS using SUU and DUPs if:
• The Microsoft Windows BitLocker Drive Encryption feature is enabled.
• The Trusted Platform Module feature is set (using BIOS) to ON with Preboot Measurement.
NOTE
: For information about TPM security settings, see the Dell OpenManage Server Administrator Online Help or the Dell
OpenManage Server Administrator User’s Guide at dell.com/openmanagemanuals.
I cannot run SUU, the "SUU Logging System has failed: There is not enough space on the disk" message is displayed.
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Known issues and frequently asked questions