Users Guide
Updating the H661 Firmware
On Dell’s 11th generation of PowerEdge servers or later, if the CERC ATA RAID controllers are congured with the H661 rmware, SUU
cannot update the rmware to the latest version. To update the rmware, use the -force option to manually apply the DUP with the latest
rmware version.
Using the RAC virtual media
Do not use the Virtual Media to remotely run the SUU on a system. This procedure disconnects the Virtual Media connection, interrupting
the SUU update procedure.
Using special characters in the SUU directory Name
SUU does not run from a directory that contains special characters such as ", :, /, \, $, and so on. For example, when a USB drive is
attached to the system running SUSE Linux Enterprise Server operating system, by default it gets mounted to a directory name that
contains special characters. For example, /media/USB:1:2/.
It is recommended to use a directory name without any special characters while running SUU.
Running RAC DUP packages
On Dell’s 11th generation of PowerEdge servers or later, if you launch SUU when a Remote Access Controller (RAC) DUP package (RAC
4/P or RAC 4/i) is running, the DUP package update stops. To resolve this issue, run SUU only after the RAC DUP package update is
complete.
Frequently asked questions
When I run suu -c on a Linux system, I get an error saying, "Problem running Inventory Collector." What causes this error and how
can I x it?
The Inventory Collector subcomponent of SUU requires the libstdc++-libc6.2-2.so.3 shared library on the system. Install the compat-
libstdc++ RPM from RedHat.com or from the Red Hat CD, if you are running a supported version of Red Hat Enterprise Linux or from the
SUSE Linux Enterprise Server CD, if you are running SUSE Linux Enterprise Server on the system.
Why do get a pop-up box titled "Unsafe Removal of Device"?
A part of the SUU update requires updating the backplane rmware. If the operating system queries the backplane during a ash update
and the backplane does not respond, the operating system receives an indication that the device was removed unsafely. After the
backplane rmware is updated, you can see a message displaying that a new device was added.
When using the SUU GUI to perform an update, a message is displayed asking me to see the User's Guide for information on possible
causes of why a server object is not displayed in the tree.
To perform updates, you must be running SUU on a supported system and must have the correct user access rights. For systems running
Windows you must have administrator rights and for systems running Linux you must have root rights. For the list of supported servers and
operating systems, see the Dell Systems Software Support Matrix at dell.com/openmanagemanuals.
When I run SUU, I do not see the Comparison Report? and I cannot update the system?
Known issues and frequently asked questions
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