Users Guide

Restarting the system inventory in the same session
If there is insufficient space in the var or tmp folder SUU does not allow you to restart the system inventory in the same session.
In Linux, if the space is not enough in the var or tmp folder, SUU displays the following error message :Not enough space
available in /var or /tmp folder. Make sure you have at least 100MB.
Ensure that you have sufficient space in the var or tmp folder and restart SUU to start the system inventory.
Running SUU over a network
• When SUU is running over a network and is performing a system inventory, if the system gets disconnected from the network, SUU
displays a blank Comparison Report. To view the contents of the Comparison Report, ensure that you are connected to the
network and restart SUU.
• When SUU is running over a network and the Comparison Report is displayed, if the system gets disconnected from the network
and then if you click the Update button, SUU does not update any components. To update the components, ensure that you are
connected to the network and restart SUU.
Deleting the temporary folder
When you run SUU over a network, JRE creates temporary files in the <%systemdrive%>:\Documents and Settings\<%user%>
\Local Settings\Temp\hsperfdata_<%user%> directory on systems running Microsoft Windows (W2ks systems) and in the /var
folder on systems running Linux. Delete these temporary files.
For the W2k8 systems the files are created at <%systemdrive%>:\users\ <%user%>\AppData\Local\Temp\<number>
\hsperfdata_<%user%>.
Updating the H661 Firmware
On Dell’s 11th generation of PowerEdge servers or later, if the CERC ATA RAID controllers are configured with the H661 firmware, SUU
cannot update the firmware to the latest version. To update the firmware, use the -force option to manually apply the DUP with the
latest firmware version.
Using the RAC virtual media
Do not use the Virtual Media to remotely run the SUU on a system. This procedure disconnects the Virtual Media connection, interrupting
the SUU update procedure.
Using special characters in the SUU directory Name
SUU does not run from a directory that contains special characters such as ", :, /, \, $, and so on. For example, when a USB drive is
attached to the system running SUSE Linux Enterprise Server operating system, by default it gets mounted to a directory name that
contains special characters. For example, /media/USB:1:2/.
It is recommended to use a directory name without any special characters while running SUU.
Running RAC DUP packages
On Dell’s 11th generation of PowerEdge servers or later, if you launch SUU when a Remote Access Controller (RAC) DUP package (RAC
4/P or RAC 4/i) is running, the DUP package update stops. To resolve this issue, run SUU only after the RAC DUP package update is
complete.
Frequently asked questions
When I run suu -c on a Linux system, I get an error saying, "Problem running Inventory Collector." What causes this error
and how can I fix it?
Known issues and frequently asked questions
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