Install Guide

Failure to connect to OMIMSSC Appliance
After installing OMIMSSC for Operations Manager environment, on clicking the OMIMSSC appliance icon the following error is
displayed: Connection to server failed.
As a workaround, do the following:
● Add the Appliance IP, and FQDN as a trusted site.
● Add the Appliance IP and FQDN in Forward Lookup Zones and Reverse Lookup Zones in DNS.
● Check if there are any error messages in C:\ProgramData\VMMLogs\AdminConsole file.
Issues occurred when usernames of local account and
domain account match but password differs
The following issues are seen when the usernames are same and passwords are different for the domain user account with local
administrator rights and the local administrator user account that is used on the Management Server and/or the Proxy
Management Server virtual machines:
● Test Connection fails between Dell EMC OMIMSSC appliance and Operation Manager console.
● SCOM objects not getting discovered in the respective Dell EMC device state views and diagram views after
discovery job is successful in the Dell EMC OpenManage Integration Dashboard.
● Devices discovered in Operations Manager console's Dell EMC device state views and diagram views remain in
unmonitored state.
For example,
Domain user account: domain\user1, pwd1
Local user account: user1, Pwd2
When user tries to enroll with the above domain user account, test connectivity fails.
Workaround: As a workaround, use different usernames for the domain user and local user accounts or use a single user
account as local user during the Operations Manager enrollment in appliance.
Ensure to configure the domain user account as above on the Management Server and the Proxy Management Servers before
performing discovery of Dell EMC devices.
IP address not assigned to OMIMSSC appliance
After creating and starting the Appliance, the IP address is not assigned or displayed on the black console.
As a workaround, check if the virtual switch is mapped to a physical switch, configured correctly, and then connect to
OMIMSSC Appliance.
Appliance discovery job stuck in progress state
The device discovery job that is triggered gets stuck in the running task list for more than 5 hours in the OMIMSSC Appliance.
As a workaround, create and run a new job for the device discovery with same set of IP addresses.
Unable to launch Dell EMC OMIMSSC in the
Operations Manager Console
After enrollment, if the Dell EMC OpenManage Integration Dashboard is not loading in the Operations Manager or if there is
any change in the OMIMSSC Appliance IP.
As a workaround, update the OMIMSSC appliance IP under Unit monitors:
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Troubleshooting