Users Guide

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Table Of Contents

Dell EMC OpenManage Integration Version 7.2 with Microsoft System Center for System Center Operations Manager User's Guide
Contents
About this guide
- What's changed in this guide
- Intended audience
About Dell EMC OpenManage Integration with Microsoft System Center (OMIMSSC) for System Center Operations Manager (SCOM)
- OMIMSSC architecture overview
- Key features of OMIMSSC
- Advantages of the OMIMSSC appliance
- Compare the features offered by OMIMSSC against DSMPS
- New features of OMIMSSC 7.2
Purchase and manage OMIMSSC license
- OMIMSSC license types
- OMIMSSC licensed features
- OMIMSSC license-free features
- Purchase OMIMSSC license
- Check the usage of your OMIMSSC license
Port information and Communication Matrix for OMIMSSC appliance
Support Matrix
- User roles necessary for using OMIMSSC
Deploy and configure the OMIMSSC appliance
- Download OMIMSSC from the support site
- Before deploying OMIMSSC on Hyper-V or ESXi
- Deploy and configure OMIMSSC on Hyper-V
  - Ensure that OMIMSSC appliance is hosted on Hyper-V
- Deploy and configure OMIMSSC on ESXi
- Configure the OMIMSSC appliance
  - Configure OMIMSSC VM network settings
OMIMSSC and SCOM interfaces for device management
- Log in to the OMIMSSC Admin Portal
Enroll (register) management servers to OMIMSSC
- Download the Dell EMC OMIMSSC Configuration Management Pack
- Manually import and install OMIMSSC configuration management pack on SCOM
- Enroll management server(s) with OMIMSSC
Tasks you can perform on the OMIMSSC Admin Portal
- View the current version, hostname, and IP address of the OMIMSSC appliance
- Update login credentials of enrolled management server(s) by using the OMIMSSC Admin Portal
- View and refresh data about SCOM consoles enrolled to OMIMSSC
- View OMIMSSC debug logs
Manage OMIMSSC from the SCOM console
- Import and deploy feature management packs from OMIMSSC version 7.1.1 to the SCOM console
- Start OMIMSSC by using the SCOM console
  - Override the current OMIMSSC IP address using the new IP address
- Credential profiles in OMIMSSC
- Run tasks on the SCOM console
- Override properties to customize the device discovery process
Discovery and monitoring of PowerEdge servers by using the licensed monitoring features of OMIMSSC
- Introduction to the licensed monitoring features in OMIMSSC for PowerEdge servers and rack workstations
  - Scalable and detailed editions of licensed monitoring feature in OMIMSSC
- Discovery and classification of PowerEdge servers and workstations by using WS-Man or iDRAC access using Host operating system
- Prerequisites to discover PowerEdge Servers using Dell EMC Server and Rack Monitoring (Licensed)
- Discover PowerEdge servers by using iDRAC WS-Man through OMIMSSC
- Discover PowerEdge servers by using the SCOM console
- Object discoveries using WS-Man
- Install SNMP services to monitor PowerEdge servers
- Monitoring PowerEdge servers and rack workstations on the SCOM console
Discovery and monitoring of Dell EMC chassis using OMIMSSC
- Discovery and classification of chassis
- Discover Dell EMC PowerEdge Chassis by using OMIMSSC
- Discover Dell EMC PowerEdge Chassis by using SCOM
- Chassis monitoring feature in OMIMSSC
  - Monitored chassis views on the SCOM console
- Chassis modular server correlation feature
  - Objects discovered by using the chassis modular server correlation feature
Discovery and monitoring of Dell EMC Network Switches using OMIMSSC
- Discovery and classification of network switches
- Override properties to customize the network switch discovery process
- Import network switch management packs for discovery from OMIMSSC Admin Portal
- Discover Dell EMC Network Switches by using OMIMSSC
- Discover Dell EMC Network Switches by using SCOM
- Network Switches monitoring feature in OMIMSSC
  - Monitored network switch views on the SCOM console
Manage Dell EMC devices using the OMIMSSC appliance
- Synchronize data of the devices discovered in the enrolled SCOM with OMIMSSC
- Delete Dell EMC devices from OMIMSSC
View jobs in OMIMSSC Admin Portal and OpenManage Integration Dashboard
- Job statuses in OMIMSSC
- View jobs in OMIMSSC
- View appliance-related logs in OMIMSSC
- View generic logs in OMIMSSC
- Cancel OMIMSSC jobs
Run tasks on the SCOM console for OMIMSSC monitoring features
- Run OMIMSSC monitoring feature-based tasks on SCOM
- Tasks run on Dell EMC devices by using the OMIMSSC monitoring features
Upgrading the OMIMSSC appliance
- Upgrade the OMIMSSC appliance version by using service packs
- Back up and restore the OMIMSSC appliance data
  - Back up the data of OMIMSSC 7.1 and OMIMSSC 7.1.1
  - Back up data of OMIMSSC 7.2 by using the OMIMSSC Admin portal
- Restore OMIMSSC data
  - Restore data of OMIMSSC 7.1 and 7.1.1 versions by using an IP address
  - Restore data of OMIMSSC 7.2 by using a CIFS share
    - Retrieve FQDN of the enrolled SCOM management server
    - View status of restoring the OMIMSSC appliance data
De-enroll (Deregister) management servers enrolled to OMIMSSC
- View the de-enrollment status of a SCOM console
Remove an OMIMSSC VM
Troubleshooting
- After deploying the OMIMSSC appliance, an IP address is not assigned to the OMIMSSC appliance
- After deploying the OMIMSSC appliance, enrollment of management servers with OMIMSSC is unsuccessful or the management packs are not successfully installed.
- Unable to start the OpenManage Integration Dashboard in the SCOM console
- Unable to connect to the OMIMSSC appliance
- Issues observed when usernames of local account and domain account match but the passwords differ
- Resolve issues in synchronizing data of Dell EMC devices with OMIMSSC
- Manually clean the SCOM console that is unreachable during the de-enrollment
- Connection is unavailable between OMIMSSC and the SCOM console
- Unable to log in to the OMIMSSC Admin portal by using the Mozilla Firefox browser
- A job run on OMIMSSC to discover a device stays in the Progress state for more than five hours
- Unable to discover and monitor devices after restarting OMIMSSC
- Event ID 33333: Data Access Layer rejected retry on SqlError
- Resolve issues in the Dell EMC Feature Management Dashboard
Reference topics
- Monitoring features supported by OMIMSSC
- Configuring the monitoring features of OMIMSSC by using the Feature Management Dashboard
- Severity levels of discovered devices
- Key features of licensed monitoring of PowerEdge servers in OMIMSSC
- Hardware components of servers and rack workstations monitored by OMIMSSC
- Hardware components of chassis monitored by OMIMSSC
- Hardware components of network switches monitored by OMIMSSC
- View options provided by the OMIMSSC monitoring features
- OMIMSSC Unit Monitors
- Event rules used by different monitoring features of OMIMSSC
Additional resources
Accessing support content from the Dell EMC support site
Contacting Dell Technologies
Glossary
Additional topics
- Configure SCOM to monitor traps and trap-based unit monitors
- Create Run-As-Account for SNMP monitoring
- Associate multiple Run-As accounts
- Install Web Services Management (WS-Man) and SMASH device template
- Associate Run-As Account task—Dell EMC Server and Rack Workstation Monitoring feature

Key features of licensed monitoring of PowerEdge

servers in OMIMSSC

System configuration lockdown mode in iDRAC9 PowerEdge

servers

The System Configuration Lockdown mode feature is available for iDRAC9—based PowerEdge servers that lock the system’s

configuration, including firmware updates. After the System Configuration Lockdown Mode is enabled:

● You cannot change the system’s configuration. This feature is intended to protect the system from unintentional changes.

Using the iDRAC console, you can enable or disable the System Configuration Lockdown mode.

● You cannot configure the trap destination information in the servers. Therefore, alerts are not generated for monitoring. In

such a case, you are notified with a critical alert indicating that System Configuration Lockdown mode is enabled, and trap

destination information for alerts is not configured.

NOTE: Dell Technologies recommends you to update the “Dell OM : System configuration lockdown alert rule interval”

immediately after the server discovery interval is updated or modified. This ensures that the System Lockdown mode alert is

generated after the completion of server discovery with a certain interval.

You can view information about the System Configuration Lockdown mode in the Detail View pane of the Dell EMC Diagram

View. For more information about this feature, see the iDRAC9 Version 3.00.00.00 User’s Guide available on the support

site. This feature is available for servers that are discovered by using iDRAC and iSM methods of Dell EMC Server and Rack

Workstation Monitoring (Licensed) feature.

iDRAC Group Manager in iDRAC9 PowerEdge servers

The iDRAC Group Manager feature is available for iDRAC9—based PowerEdge servers to offer simplified basic management

of iDRAC, and associated servers on the same local network. Group Manager feature enables one-to-many console experience

without requiring a separate application. Using the iDRAC Group Manager, you can view information about a set of servers by

permitting more powerful management than by inspecting servers visually for faults and other manual methods.

You can view information about the iDRAC Group Manager, iDRAC Group Manager Status, and iDRAC Group Name under the

iDRAC object in the Detail View pane of the Diagram View. For more information about this feature, see the iDRAC9 Version

3.00.00.00 User's Guide available on the support site. This feature is available for servers that are discovered by using the

iDRAC and iSM methods of Dell EMC Server and Rack Workstation Monitoring (Licensed) feature.

Event auto resolution

This section describes the automatic resolution or acknowledgment of the Dell device events using the Event Auto Resolution

feature.

Dell EMC Server Management Pack Suite receives and processes the events from the Dell devices. These events can be broadly

classified as issue, information, and resolution events. All these events remain on the console until they are manually closed.

Even after the issue gets resolved at the node, the issue event, and the corresponding resolution event remains in the console

until they are manually acknowledged. Event Auto Resolution feature automatically resolves or acknowledges such Dell device

events.

The auto resolution of events can be classified as:

● Problem to problem—One problem event resolves another problem event. For example, a temperature sensor sends a

warning event when it crosses the warning threshold. If there is no action, after certain time, the same sensor sends critical

event when it crosses the critical event. In this case, there is no importance of the warning event, because it does not exist.

The warning event is acknowledged, and only critical event is displayed on the console.

● Problem to resolution—One resolution or a normal event resolves a problem event. For example, a temperature sensor sends

a warning event when it crosses the warning threshold. When the administrator takes appropriate action, the same sensor

sends the resolution event or normal event after certain time. In this case, there is no importance of the warning event,

because it does not exist. The warning event is acknowledged, and only normal event is displayed on the console.

This feature is available only for servers that are discovered through iDRAC WS-Man. By default, the Event Auto Resolution

disabled. Enable this feature by using the Enable Event Auto Resolution task. The tasks such as Enable Event Auto Resolution

Reference topics