Users Guide

Appendix A—Issues and resolutions
Issues and resolutions
The following table lists the known issues, resolutions, and where the issues are applicable:
Table 37. Issues and resolutions
Issue Resolution Applicable To
Discovery through iSM–WMI fails when
a managed node is running Windows
Server 2008 R2 and the Management
server is running Operations Manager
2012 R2.
Ensure that you have installed Windows
Management Framework version 4.0.
On the management server, apply the
Microsoft Security update for Update Rollup
7 (or later) for System Center 2012 R2
Operations Manager. For more information,
see Support.microsoft.com.
You can install the following updates from
Catalog.update.microsoft.com.
Ensure that you install these updates in the
order that is listed below:
1. Update Rollup for Microsoft System
Center 2012 R2 - Operations Manager
Server
2. Update Rollup for Microsoft System
Center 2012 R2 - Operations Manager
Console
Discover the server running Windows Server
2008 R2 operating system.
Dell EMC Server and Rack Workstation
Monitoring (Licensed) Feature.
This issue pertains to discovery through iSM
using WMI only.
Set as the Preferred Monitoring
Method task fails to remove the
duplicate objects in either or both of the
following scenarios:
• Correlation of the Dell EMC Modular
servers with chassis slots
• Monitoring Dell EMC FM servers
To remove the duplicate objects, perform the
following steps:
1. Go to the Dell EMC Feature
Management Dashboard, select the
Dell EMC Chassis Modular Server
Correlation feature, and then click
Remove Chassis Modular Server
Correlation Feature from the Dell
Monitoring Feature Tasks menu in the
right pane. Reimport the Dell EMC
Chassis Modular Server Correlation.
You will now be able to use the Set as
Preferred Monitoring Method task
functions to remove the duplicate
objects.
2. If the task is still failing, then perform the
following steps:
a. Disable the Dell EMC Chassis to the
Modular Blade Server Correlation
Discovery object discovery.
b. Disable the object discovery
corresponding to the method used for
Dell EMC Chassis Modular Server Correlation
Feature
6
98 Appendix A—Issues and resolutions