Install Guide

Troubleshooting

The following chapter provides information for troubleshooting installation related errors.

Topics:

• Connection lost between OMIMSSC appliance and Operations Manager console

• Error message while accessing Dell EMC OMIMSSC admin portal through Mozilla Firefox browser

• Failure to connect to OMIMSSC Appliance

• Test Connection fails between Dell EMC OMIMSSC appliance and Operation Manager console

• IP address not assigned to OMIMSSC appliance

• Appliance discovery job stuck in progress state

• Unable to launch Dell EMC OMIMSSC in the Operations Manager Console

• Discovery and monitoring of the Dell EMC device fail after restarting the Dell EMC OMIMSSC

• Event ID 33333: Data Access Layer rejected retry on SqlError

• Dell EMC Feature Management Dashboard does not populate

• Feature Management Dashboard task fails

• Feature Management alerts

• Health Service of the Feature Management Host Server is nonfunctional

• Discovery mode is not updating in Feature Management pack dashboard

Connection lost between OMIMSSC appliance and

Operations Manager console

When you restart the server in which OMIMSSC is installed, connectivity is lost between the OMIMSSC appliance and Operations

Manager console. This is because the execution policy of the Operations Manager console for the user is not active. Log in to the

Operations Manager console server using the Operations Manager console user account to make the execution policy active. However,

after login, the connection is not restored until the following steps are completed.

To set the PowerShell execution policy:

1. Set PowerShell execution policy for local system as RemoteSigned and for the Operations Manager console Account as

Unrestricted.

For information on policy settings, refer the following MSDN articles:

• PowerShell Execution policy: technet.microsoft.com/en-us/library/hh847748.aspx

• PowerShell Group Policy: technet.microsoft.com/library/jj149004

2. Once the execution policy is set, restart the Operations Manager console server.

Error message while accessing Dell EMC

OMIMSSC admin portal through Mozilla Firefox

browser

When accessing the Dell EMC OMIMSSC admin portal by using Mozilla Firefox browser, the following warning message: “Secure

Connection Failed” is displayed.

As a workaround, delete the certificate created from a previous entry of the admin portal in the browser.

56 Troubleshooting