Users Guide

Frequently asked questions
This section lists some frequently asked questions about DRM.
Why am I getting a "DRM connection lost" error
message?
You may see this error message due to any of the following scenarios:
• The online help button is clicked on the GUI.
• DRM service logs are saved in a local or network path.
• When the pop-up message "No update available for product" is cleared.
Press CTRL+F5 keys, or relaunch the application to reestablish the service connection. If you continue to see this message, ensure that
DRMService is running.
Why is DRM not recognized?
After installing DRM on Microsoft Windows operating system, when you try to run any DRM commands, the following error message is
displayed: drm is not recognized as an internal or external command, operable program or batch file.
Rerun the DRM service file DRM_Service.bat as an Administrator from the installer location. Example of an installer location:
C:\Program Files\Dell\Dell EMC Repository Manager\DRM_Service.bat
Why I am not able to create repository with
inventory file and custom catalogs in different
network paths in CLI?
To create a repository using a network share, ensure that the inventory file and custom catalogs are in the same network.
Why am I not able to run a smart script job from
CLI?
When you schedule a smart script job with any path set as a network path, an authentication error message is displayed.
When providing the location of the script, ensure that there is no tailing slash (\) at the end of the path.
Why am I unable to delete a component from a
repository using DRM commands through CLI?
When you add more than one component in a command separating them with a comma, and if you have provided a space after the
comma, the component mentioned after the comma is ignored.
Remove the space before mentioning the component name, and then run the delete operation.
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40 Frequently asked questions