FAQ

I have installed the latest version of DRM on my
system, and I am trying to downgrade to one of
the previous versions. However, I am not able to
proceed further. What do I do now?
Reverting to the previous version of DRM is not supported in the current version of the DRM installer . To install an earlier version of DRM,
manually uninstall the latest version and then run the installer of the required version.
NOTE: DRM 2.0 and DRM 3.x.x can co-exist on the same system.
Why import of plugins are failing?
When importing plugins from the exported repository using Smart Deployment Script deployment job, the plugins are not imported
because the corresponding sign files are not available.
Manually download the plug-in and sign files from support site and have them in the same location.
Why am I not able to upgrade or reinstall DRM?
When a few files inside the install path: C:\Program Files\Dell\Dell EMC Repository Manager are removed or deleted
without following a proper uninstallation process and you try to upgrade DRM, you get the following error message: One or more
newer versions of the product are already installed. An upgrade is not applicable.
To upgrade DRM:
• For Windows operating system—Delete the product element named Dell EMC Repository Manager present
in
.com.zerog.registry file in C:\Program Files\Zero G Registry folder and then reinstall DRM.
• For Linux operating system—Delete the product element named Dell EMC Repository Manager present
in .com.zerog.registry file in \var folder and then reinstall DRM.
To resolve any DRM related issues, it is recommended to use Repair option after launching DRM's install window instead of the Uninstall
option.
NOTE:
Ensure that you view all the hidden items because Zero G Registry is a hidden folder.
For example, when you search for Dell EMC Repository Manager, the following product element will be found: <product name="Dell
EMC Repository Manager" id="da88caaa-1f2c-11b2-862b-b8c367dd4f00"
upgrade_id="5addbe2f-1f41-11b2-91ce-954f877e94a0" version="3.3.0.627" copyright="2019"
info_url="" support_url="" location="C:\Program Files\Dell\Dell EMC Repository Manager"
last_modified="2019-12-27 18:07:23">. Delete the entire product element and then save the file.
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Frequently asked questions