FAQ

Frequently asked questions
This section lists some frequently asked questions about DRM.
Why is DRM not recognized?
After installing DRM on Microsoft Windows operating system, when you try to run any DRM commands, the following error message is
displayed:
drm is not recognized as an internal or external command, operable program or batch file.
Rerun the DRM service file DRM_Service.bat as an Administrator from the installer location. Example of an installer location:
C:\Program Files\Dell\Dell EMC Repository Manager\DRM_Service.bat
Why am I not able to create a repository?
To create a repository using a network share, ensure that the inventory file and custom catalogs are in the same network.
Why am I not able to run a smart script job from
CLI?
When you schedule a smart script job with any path set as a network path, an authentication error message is displayed.
When providing the location of the script, ensure that there is no tailing slash (\) at the end of the path.
What to do when DRM is unresponsive?
When DRM becomes unresponsive, the following error message is displayed: Lost connection. Waiting for DRM Service
to reconnect. Press Ctrl+F5 to refresh DRM.
Accessing DRM is taking longer time when too
many catalogs imported?
When there are more catalogs that are added to a repository, performance of DRM is impacted.
It is recommended to add a maximum number of 10 catalogs and delete catalogs that are not in use.
How to delete DRM database?
Stop the DRM services, and then delete the following folders:
• For Windows: C:\ProgramData\Dell\drm\database
• For Linux: /var/dell/drm/log/database
NOTE:
If you have administrative privileges, ensure that you unhide all the hidden folders in Microsoft Windows
operating system.
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