Users Guide
Frequently asked questions
This section lists some frequently asked questions about DRM.
What to do when DRM is unresponsive?
When DRM becomes unresponsive, the following error message is displayed: Lost connection. Waiting for DRM Service to
reconnect. Press Ctrl+F5 to refresh DRM.
Accessing DRM is taking longer time when too many
catalogs imported?
When there are more catalogs added to a repository, the DRM's performance is impacted.
It is recommended to add a maximum number of 10 catalogs and delete catalogs that are not in use.
How to delete DRM database?
Stop the DRM services and then delete the following folders:
• For Windows: C:\ProgramData\Dell\drm\log\drmservice-0.log
• For Linux: /var/dell/drm/log/drmservice-0.log
NOTE
: If you have administrative privileges, ensure that you unhide all the hidden folders in Microsoft Windows operating
system.
Where is the Dell EMC Repository Manager runtime
log located?
DRM creates the log le at runtime in the following location:
• Windows: C:\ProgramData\Dell\drm\log
• Linux: /var/dell/drm/log
You can also view the logs through Save and Mail Logs option in the Dell EMC drop-down menu.
Can DRM be run through a Proxy Server?
Yes, install DRM inside the rewall and connect to a catalog located outside the rewall (downloads.dell.com or a local repository) through a
proxy server. You can use the proxy server settings of Internet Explorer. If the proxy settings for Internet Explorer are not working, the
proxy can be set in DRM. You can then use Dell Repository Manager to customize the catalog as per the requirement and store the
customized catalog inside the rewall. For more information on setting proxy, see Conguring Network Settings.
NOTE
: If proxy server credentials are changed, ensure that you change the proxy credentials in DRM as well.
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26 Frequently asked questions