Users Guide

I am not able to connect DRM to an OpenManage

Essentials (OME) instance. How do I troubleshoot

this issue?

DRM cannot connect to an OME instance if OME is installed on the same system running Microsoft Windows operating system. You can

resolve this issue by updating the system policy and enable the NTLM authentication on a different system.

I am facing access issue in Linux operating system.

How do I proceed further?

Ensure that you have:

• Read and Execution access

• Read and Write access to the drmuser in the particular folder including all individual directories where you want to create a

repository.

I saved a file in the mapped network location.

However, I am not able to access that location.

What do I do now?

Ensure that you have privileges to access the location and then login with the appropriate credentials.

I am not able to automatically discover the

Microsoft Exchange Web Service URL when trying

to configure the email notifications. Is there any

other option to discover the URL apart from

updating it manually?

No. In DRM 3.0, the auto-discovery of Microsoft Exchange Web Server URL is not supported. You have to update the URL manually.

I get a message “GLX version 1.2 or higher is

required” when I try to open a Linux terminal

window. This message is observed in SUSE Linux

11 and 12.

This is a warning message and does not affect the functionality of the product.

Frequently asked questions