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Device driver/special operation mode
Certain operating systems require a device driver or special mode of operation. The following table displays the product and
vendor identification information that is required for certain operating systems:
Table 33. USB identification code
USB identification code type Code
USB Vendor ID 0x210c
USB Product ID 0xa4a7
Microsoft Windows drivers
Dell EMC provides an ME4 Series USB driver for use in Windows environments.
Obtaining the USB driver
NOTE: If you are using Windows 10 or Windows Server 2016, the operating system provides a native USB serial driver that
supports the mini-USB port. However, if you are using an older version of Windows, you should download and install the
USB driver.
1. Go to Dell.com/support and search for ME4 Series USB driver.
2. Download the ME4 Series Storage Array USB Utility file from the Dell EMC support site.
3. Follow the instructions on the download page to install the ME4 Series USB driver.
Known issues with the CLI port and mini-USB cable on Microsoft Windows
When using the CLI port and cable for setting network port IP addresses, be aware of the following known issue on Windows:
Problem
The computer might encounter issues that prevent the terminal emulator software from reconnecting after the controller
module restarts or the USB cable is unplugged and reconnected.
Workaround
To restore a connection that stopped responding when the controller module was restarted:
1. If the connection to the mini-USB port stops responding , disconnect and quit the terminal emulator program.
a. Using Device Manager, locate the COMn port that is assigned to the mini-USB port.
b. Right-click on the Disk Array USB Port (COM
n
) port, and select Disable device.
2. Right-click on the Disk Array USB Port (COM
n
) port, and select Enable device.
3. Start the terminal emulator software and connect to the COM port.
NOTE:
On Windows 10 or Windows Server 2016, the XON/XOFF setting in the terminal emulator software must be disabled
to use the COM port.
Connecting to the CLI port using a serial cable 155