Owners Manual
Table Of Contents
- Dell EMC PowerVault ME4 Series Storage System Owner’s Manual
- Contents
- Storage system hardware
- Troubleshooting and problem solving
- Module removal and replacement
- ESD precautions
- Dealing with hardware faults
- Firmware updates
- Continuous operation during replacement
- Shutting down attached hosts
- Shutting down a controller module
- Verifying component failure
- Customer-replaceable units (CRUs)
- Attach or remove the front bezel of a 2U enclosure
- Replacing a drive carrier module in a 2U enclosure
- Replacing a DDIC in a 5U enclosure
- Replacing a controller module or IOM in a 2U or 5U enclosure
- Replacing a power supply unit (PSU) in a 5U enclosure
- Replacing a fan cooling module (FCM) in a 5U enclosure
- Replacing a power cooling module (PCM) in a 2U enclosure
- Completing the component installation process
- Verifying component operation
- Performing updates in PowerVault Manager after replacing an FC or SAS HBA
- Events and event messages
- Connecting to the CLI port using a serial cable
- Technical specifications
- Standards and regulations
Table 27. Event descriptions and recommended actions (continued)
Number Severity Description/Recommended actions
indicate the changes that happen to the disk group. When the problem is resolved, event 9 is
logged.
Recommended actions:
● If a disk that was part of a disk group is down:
○ If the indicated disk failed for one of these reasons—excessive media errors, imminent
disk failure, possible hardware failure, disk is not supported, too many controller-
recoverable errors, illegal request, due to being degraded, or due to being too slow—
replace the disk with one of the same type (SSD, enterprise SAS, or midline SAS) and the
same or greater capacity. For continued optimum I/O performance, the replacement disk
should have performance that is the same as or better than the one it is replacing.
○ If the indicated disk failed because a user forced the disk out of the disk group, RAID-6
initialization failed, or for an unknown reason:
■ If the associated disk group is offline or quarantined, contact technical support.
■ Otherwise, clear the disk’s metadata to reuse the disk.
○ If the indicated disk failed because a previously detected disk is no longer present:
■ Reinsert the disk or insert a replacement disk of the same type (SSD, enterprise SAS,
or midline SAS) and the same or greater capacity as the one that was in the slot. For
continued optimum I/O performance, the replacement disk should have performance
that is the same as or better than the one it is replacing.
■ If the disk then has a status of leftover (LEFTOVR), clear the metadata to reuse the
disk.
■ If the associated disk group is offline or quarantined, contact technical support.
● If reconstruction of a disk group failed:
○ If the associated disk group is online, clear the indicated disk's metadata so that the disk
can be re-used.
○ If the associated disk group is offline, the CLI trust command may be able to recover
some or all of the data in the disk group. However, trusting a partially reconstructed disk
may lead to data corruption. See the CLI help for the trust command. Contact technical
support for help to determine if the trust operation applies to your situation and for help
to perform it.
● If the associated disk group is offline and you do not want to use the trust command,
perform these steps:
○ Delete the disk group (CLI remove disk-groups command).
○ Clear the indicated disk’s metadata so the disk can be re-used (CLI clear disk-
metadata command).
○ Replace the failed disk or disks. (Look for other instances of event 8 in the event log to
determine which disks failed).
○ Re-create the disk group (CLI add disk-group command).
● If an SSD that was part of a disk group has reported that it has no life remaining, replace the
disk with one of the same type and the same or greater capacity. For continued optimum I/O
performance, the replacement disk should have performance that is the same as or better
than the one it is replacing.
9
Info. The indicated spare disk has been used in the indicated disk group to bring it back to a fault-
tolerant status.
Disk group reconstruction starts automatically. This event indicates that a problem reported by
event 8 is resolved.
Recommended actions:
● No action is required.
16 Info. The indicated disk has been designated a global spare.
Recommended actions:
● No action is required.
18 Error Disk group reconstruction completed with errors.
76 Events and event messages