Deployment Guide

• To disable email notifications, clear the Enable Email Notifications check box.
4. If email notification is enabled, select the minimum severity for which the system should send email notifications: Critical (only); Error
(and Critical); Warning (and Error and Critical); Resolved (and Error, Critical, and Warning); Informational (all).
5. If email notification is enabled, in one or more of the Email Address fields enter an email address to which the system should send
notifications. Each email address must use the format user-name@domain-name. Each email address can have a maximum of 320
bytes. For example: [e-mail] or [e-mail].
6. Perform one of the following:
• To save your settings and continue configuring your system, click Apply.
• To save your settings and close the panel, click Apply and Close.
A confirmation panel is displayed.
7. Click OK to save your changes. Otherwise, click Cancel.
Test notification settings
Perform the following steps to test notifications:
1. Configure your system to receive trap and email notifications.
2. Click Send Test Event. A test notification is sent to each configured trap host and email address.
3. Verify that the test notification reached each configured email address.
NOTE: If there was an error in sending a test notification, event 611 is displayed in the confirmation.
Setting up SupportAssist and CloudIQ
SupportAssist provides an enhanced support experience for ME4 Series storage systems by sending configuration and diagnostic
information to technical support at regular intervals. CloudIQ provides storage monitoring and proactive service, giving you information
that is tailored to your needs, access to near real-time analytics, and the ability to monitor storage systems from anywhere at any time.
Perform the following steps to set up SupportAssist and enable CloudIQ:
1. In the Welcome panel, select System Settings, and then click the SupportAssist tab.
2. Select the SupportAssist checkbox to enable SupportAssist for the storage system.
The SupportAssist agreement is displayed.
3. Read through the agreement, then acknowledge it by clicking Accept.
The system attempts to establish connectivity with the remote support server. Once connectivity is established, the system collects
an initial full debug log dump and sends it to the SupportAssist server.
NOTE:
If the system cannot contact the remote support server, an error message is displayed that contains details
about the connection failure and provides recommended actions.
4. In the Contact Information tab, type the primary contact information and select the preferred contact settings.
To receive email messages when a storage system issue occurs, select the Yes, I would like to receive emails from SupportAssist
when issues arise, including hardware failure notifications checkbox.
5. If the storage array does not have direct access to the Internet, you can use a web proxy server to send SupportAssist data to
technical support.
To use a web proxy, click the Web Proxy tab, select the Web Proxy checkbox, and type the web proxy server settings in the
appropriate fields.
6. To enable CloudIQ, click the CloudIQ Settings tab and select the Enable CloudIQ checkbox.
NOTE: For more information about CloudIQ, contact technical support or go to the CloudIQ product page.
7. Click Apply or Apply and Close, and click OK on the confirmation panel.
Changing host port settings
You can configure controller host-interface settings for ports except for systems with a 4-port SAS controller module or 10Gbase-T iSCSI
controller module.
To enable the system to communicate with hosts, you must configure the host-interface options on the system.
For a system with a 4-port SAS controller module or 10Gbase-T iSCSI controller module, there are no host-interface options.
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Perform system and storage setup